Senior Experience Design Lead, Design Systems

Company Description

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

We are enjoying the flexibility of a hybrid work model, in which employees spend part of their week connecting with co-workers in our state-of-the-art headquarters. Located in the booming West Loop of downtown Chicago, it's set up to be a global hub that cultivates collaboration:

• Take a class at Hamburger University
• Sample future items in our Test Kitchen
• Utilize the latest technology to connect with your team around the globe

We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone.

Job Description

The McDonalds Global Experience Design team is a key part of the Customer Experience team (MCX), which provides user-centered experiences that deliver a cohesive and meaningful experience for customers and restaurant team members around the world.

As part of the Global Experience Design team, you’ll help lead the evolution of our design language across digital interfaces and experiences for our customers and restaurant team members.

Your responsibilities will include:

• Creating systemic, user-centric solutions that scale to meet business goals
• Driving the evolution of the design system by researching and implementing best practices, considering market analysis, customer feedback, metrics, and usability findings
• Partnering closely with product management and engineering teams to drive innovation and efficiency
• Crafting and maintaining a comprehensive design language and component library
• Defining and implementing design standards, guidelines, and best practices to ensure a cohesive user experience across all products and platforms
• Actively driving the design review cycle 
• Effectively leading collaboration across teams; not just gathering business requirements but supporting definition
• Advocating for the value of the design system across the organization, promoting its benefits in terms of efficiency, consistency, and user experience quality
• Applying Accessibility best practices (WCAG) across the system in partnership with the digital accessibility team

Qualifications

To succeed in this role, you’ll have 8+ years of deep, demonstrable experience in the following areas:

• Elevating the quality of experiences through your industry-leading expertise in visual style, interaction patterns, and emerging design trends
• Defining what best-in-class looks like for designers, engineers, and product managers, and showing them how to get there
• Regularly auditing existing experiences to improve on or incorporate components, patterns, and tools that scale consistency and efficiency
• Emphasizing the customer and business value of inclusive interfaces and experiences that incorporate WCAG, Apple HIG, and Material Design best practices
• Managing complexity and ambiguity while leading through craft in partnership with the senior manager of design systems and design director
• Understanding of CSS, Angular, React, and other frameworks and technologies for front-end development

You’ll knock our socks off if you have:

• A degree in human-computer interaction
• Experience working in a design system that includes customer and enterprise end users
• Worked for a global brand that designs digital commerce experiences that include the built environment

Additional Information

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.