Site Reliability Engineer, Launch Graduate Program 2024 – Warsaw, Poland

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Site Reliability Engineer, Launch Graduate Program 2024 – Warsaw, Poland

Who is Mastercard?
Mastercard is a technology company in the global payments business. We connect consumers, financial institutions, merchants, governments and businesses worldwide and enable them to use secure and convenient electronic forms of payment. Mastercard is a driving force at the heart of commerce, enabling global transactions and bringing insight into the payments process to make commerce faster, more secure, and more valuable to everyone involved. As a critical link among financial institutions and millions of businesses, cardholders and merchants worldwide, Mastercard provides services in more than 210 countries and territories. You find more information on www.mastercardworldwide.com.

Mastercard Launch
There are some skills you can teach. And some you can inspire. Mastercard Launch gives recent graduates both—immersing emerging talent in an 18-month journey where they will challenge the status quo, engage in meaningful and practical sessions, drive Decency and Belonging, our mission to be a Force for Good and be the ultimate catalyst for personal and professional growth. The Launch program is for change makers, those who dare to be greater and who wish to make a real impact on the world. We invite you to bring your passion, share your talent and make the most of this truly Priceless experience.


What it is
A permanent opportunity but dedicated to an 18-month program that educates, inspires personal growth, and builds professional confidence to create a Priceless career with Mastercard. Launch will include development opportunities such as:
• Professional skills learning
• Business-driven rotations or experiences
• Networking and career conversations

Job Title and Summary

BizOps Engineer / Site Reliability Engineer

Mastercard Processing is an issuing processor headquartered in Warsaw, Poland and operating in 32 European markets. We offer comprehensive payment solutions that empower customers to launch payment products with efficiency, scalability, and speed to market. Our flexible solution leverages powerful APIs for platform integration, focusing on digital use cases to enable instant issuance of virtual cards and more. Our services leverage state-of-the art security at the forefront and allow access to the latest technologies.

The role of business operations is to be the production readiness steward for the platform, by managing, mitigating, or elevating awareness of the business risk of all customer interactions with Mastercard’s technology platforms. We accomplish this by linking every technology recommendation with a business value, continuously monitoring platform health indicators, and elevating awareness when one of our main objectives is at risk.


What you’ll do
• Assist the local team to ensure a particular project is completed to enhance the platform quality.
• Ensures platform procedures are well documented.
• Learn new methodologies to improve Business Operations.
• Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation and refinement.
• Analyse ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns
• Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.
• Maintain services once they are live by measuring and monitoring availability, latency, and overall system health.
• Practice sustainable incident response and blameless postmortems.
• Assurance of high availability for administered systems on the defined level
• Creation and maintenance of production procedures
• Work with a global team spread across tech hubs in multiple geographies and time zones
• We support many different stakeholders. Experience in dealing with difficult situations and making decisions with a sense of urgency is needed.
• Interest in designing, analyzing and troubleshooting, high available and large-scale distributed systems.
• We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships.
• Support daily operations with a hyper focus on triage and then root cause by understanding the business implications of our products.
• Shift left to be more proactive and upfront in the development process
• Proactively manage production and change activities to maximize customer experience, and increase the overall value of supported applications
• Streamlining and standardizing traditional application specific support activities
Centralizing points of interaction for both internal and external partners by communicating effectively with all key stakeholders
• Align Product and Customer Focused priorities with Operational needs
• Automation of BAU tasks

What you’ll need
• To be available for start from September 2024
• To be a Final Year Masters/Undergraduate Student or to have graduated no earlier than September 2023
• BS degree in Computer Science or related technical field (e.g., physics or mathematics), or equivalent practical experience.
• Knowledge in the financial industry would be beneficial
• Strong English language skills
• Good Analytical skills
• Systematic problem-solving approach coupled with communication skills and a sense of ownership and drive.
• SQL PL/SQL comprehension (querying and administration)
• Unix / PERL / BASH comprehension
• Familiar with administration of high availability application’s
• Ability to interact with customers, suppliers and asking effective, forward-thinking questions
• Strong desire to learn with a team of professionals
• CI/CD fundamentals

Language skills:
• English

Application Process:

• Submit your application
• If eligible, receive invitation for a digital interview; this includes answering pre-recorded interview questions that advance your application
• If recommended to advance, receive invitation for final round interview(s); you will have the opportunity to meet with us virtually to learn more about our business and culture

This role is not eligible for Mastercard’s work authorization sponsorship. As such, candidates must be eligible to work in Poland, now as well as in the future, without employer sponsorship.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.