Manager, Platform Architecture (Infrastructure Design)

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Manager, Platform Architecture (Infrastructure Design)

Manager, Platform Architecture (Infrastructure Design)

Overview

The Digital Service Delivery team is looking for a candidate who can help us lead a team, solve problems, plan and design the footprint of our systems, all while maintaining Mastercard’s standards and best practices.

Platform Architecture at Mastercard is a team of Technology Architects responsible for the analysis and design of the infrastructure framework to fit the application, platform or system needs in-line with Mastercard's operational standards and engineering principles. Our team is engaged from the beginning of the analysis and design phase to work with the application teams and other critical teams within Mastercard to ensure the completed infrastructure and application architecture aligns with Mastercard’s security, scalability, reliability, and availability standards. Your role will be to provide leadership and direction for the Infrastructure Design team in support of technologies & processes utilized to maintain and drive enhancements to our infrastructure.

Major Accountabilities for this role:
• Recruit, manage, develop, and retain Platform Architecture staff
• Successfully lead definition, development, and delivery of major cross-department initiatives with broad scope and long-term business implications. Partner with business to identify innovative solutions and drive strategic decisions. Develop business case in alignment with Mastercard’s objectives. Actively look for opportunities for innovation and creative problem-solving.
• Identifying process gaps, provide estimates for business solutions, define the initial scope/requirements of the project, and manage the scope during the life cycle of a project. Plan overall project scope as well as define scope for each phase and iteration to meet business needs/time-to-market needs.
• Ensure each project or effort is adequately staffed, trained, and managed and completed within approved manpower and budget guidelines. Ensure personnel have appropriate skills and behaviors; and effectively communicate performance results; as necessary
• Resolves complex infrastructure architecture issues, escalating unique or problematic areas as they arise
• May perform financial planning, forecasting, and budget tracking to reduce total cost of ownership and allocate resources efficiently
• Manages a team, conducts goal setting and performance appraisal processes, mentors and coaches top talent within own team
• Assists own team in gathering requirements, conducting infrastructural analysis, and producing robust designs that adhere to approved Mastercard technologies, and ensuring the design meets all Mastercard's technology and security policies
• Responsible for meeting with peers, engineers, application team(s) and user(s), to determine that all the high-level requirements have been met
• Provide oversight to the generation of products such as Technical Architecture Documents, technical memos, logical flows, and models to keep the users, architects, and engineers constantly up to date and in agreement on the architecture and infrastructure layout of an application, system, or platform
• Responsible for ensuring that all architectural products and products with architectural input are maintained in the most current state and never allowed to become obsolete
• Provides oversight to resolve internet architectural and operational problems impacting infrastructure and product availability, as well as performance, globally
• Leads and collaborates to achieve the definition of new standards
• Responsible for researching and evaluating new technology for possible deployment in Mastercard’s internet infrastructure
• May assume lead and total accountability for ongoing regional projects as assigned; including responsibility for planning; time and cost control; resource utilization and implementation
• May contribute to incident/problem diagnosis and root cause analysis
• May provide input into performance tuning; capacity planning and configuration management for Mastercard components

Experiences
• Experience partnering with internal customers to support project completion, performing system and platform initiatives, and providing technical advice to the project team
• Experience leading a major work stream or multiple smaller work streams for a large domain initiative, often providing technical guidance and advice to project team members
• Experience engaging with the broader technical community to anticipate developments in innovation, often evaluating new solutions and recommending future business network requirements
• Experience leading continuous process improvement initiatives and automation activities for operational and financial value by leveraging tools and technologies
• Opportunity to perform technical analysis of complex systems
• Experience in establishing well-defined and globally consistent standards by exploring new tools and technologies

Education (preferred):
Bachelor’s Degree in Computer Sciences, or Information Systems, or equivalent combination of experience and formal education

All About You
• Experienced in managing, coaching, and guiding high-performing operations teams both technically and professionally preferred
• Motivated, creative, self-directed, and have a desire to thrive
• Demonstrate Mastercard core competencies and proven ability to embody the Mastercard Way
• Advanced knowledge of Web application architecture and project delivery
• Advanced knowledge of network and operating system principles
• Vast knowledge of middleware technologies (Web Servers, Application Servers, Queue Managers, Messaging, Caching)
• Working knowledge of how the Java Virtual Machine works, how Garbage collection works
• Working knowledge of load balancers and web application firewalls
• Working knowledge of Database technologies
• Working knowledge of cloud technologies
• Solid knowledge of techniques or methodologies to achieve non-functional requirements like reliability, availability, resilience, performance, security
• Working knowledge of Role Based Access Control, Authentication and Authorization mechanisms
• Proficient in root cause analysis and troubleshooting

Skills/Abilities:
• Displays leadership and initiative, with an ability to multi-task and prioritize competing efforts
• Ability to lead through metrics
• Detail-oriented and customer obsessed, constantly focusing on customer needs and providing overall business or technical project planning for product enhancements
• Ability to pick up new technologies at a quick pace and learn on-the-go
• Ability and knowledge to assist in policy development and demonstrate knowledge of the business organizational strategy
• Ability to establish plans, coach co-workers and demonstrate adaptability along with strong verbal and written communication skills
• Displays excellent collaborative skills with cross-functional teams

In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.