Lead Technical Program Manager

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Lead Technical Program Manager

Exhibits the behaviours of Lean Management and help multiple teams embrace agile process of Scrum, Kanban and Extreme Programming.
Support multiple teams with implementation of agile rules - rules of scrum, build in quality and limiting work in progress.
Trained as a team facilitator and is continuously engaged in challenging the old norms of development to improve performance in the areas of quality, predictability, flow, and velocity.
Enabled cadence and Synchronization allows multiple teams so the individual team backlogs and solutions are understood, resolved, and integrated.
Organizes and accelerates a group of related technology activities across multiple teams, aligning dependent organizations. Identify and remove blockers and always find the path forward in challenging situations
Creates mechanisms to effectively report out and control execution. Recognizes complexity and creates predictable delivery paths for large and/or complex efforts. Measurably improves, streamlines, and/or eliminates excess processes. Utilizes cross organizational mechanisms to describe and drive continuous improvements.
Drives execution of an outcome from inception through successful delivery through the full stack of the services / domains, or, an outcome that spans multiple teams and integrations across the enterprise.
Looked to as first point of contact for your team or area. Maintains the backlogs as transparent source of truth for status providing the right information and associated data visually about the state backlog of the project to the all the audience at the right all times. Maintains backlogs as always on information radiators on batch size and flow of work.
Understands the business strategy and design approaches within product, program or domain with depth to be credible and effective with teams they work with. Can competently represent team’s services.
Keeps abreast of evolving technology landscape. Can ask the right questions to evaluate the strengths and weaknesses of designs (scalability, latency, security, performance, data integrity, etc.)
Works with ambiguity and with limited guidance. The business outcome, program, and/or product strategy is defined, but nothing else is. Able to get the inertia out and the epic in motion or able to get the entropy out and start the agile ceremonies for a calm and predictable delivery pattern
Transform raw thoughts into clear and concise communications/instructions to the teams through backlog grooming. Can communicate with confidence 3+ levels up using transparent backlog.
May work directly with external to the organization or external to Mastercard technology providers that support our implementation plans and backlogs identifying opportunities to be faster, better and cheaper.
Understands the needs of the engineers and technical operations teams who have to build, maintain, and operate the services and technical assets
Regularly review metrics and proactively seek out new and improved data/mechanisms for visibility ensuring your program stays aligned with organization objectives
Plays active role in mentoring and recruiting others

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.