Description
Welcome to Level AI – a Series B startup in Mountain View, CA, transforming the Customer Experience landscape with top-tier VC support and Silicon Valley expertise. Our mission: revolutionize customer sales experiences through cutting-edge speech AI, NLP/NLU, CV and information retrieval systems.
Empowering contact center stakeholders with real-time insights, our tech facilitates data-driven decision-making for contact centers, enhancing service levels and agent performance. As a vital team member, you'll work on high-impact projects shaping the future of AI-driven enterprise applications alongside experts from Amazon, Facebook, Google, and more. At Level AI, expect a dynamic journey of fun, learning, and growth. Ready to redefine possibilities? Join us!
Responsibilities:
- Design, build, and develop/enhance state of art machine Learning system infrastructure (cloud and on-premise) core components and architect platforms to create, train and deploy ML models.
- Build operating dashboards and charts to track system errors, performance and enable root cause analysis.
- Identify gaps and evaluate relevant tools and technologies as needed to improve processes and systems, leveraging open-source and cloud computing technologies to build effective solutions.
- Collaborate with the AI team to drive ML projects from conception to completion and production monitoring.
Requirements:
- Bachelors or above with a good academic background.
- 3-4 years of meaningful work experience in DevOps handling complex services.
- Strong troubleshooting skills to keep our services highly available.
- Strong expertise and experience with Google Cloud Platform (GCP), Docker, Kubernetes, CI/CD, and Jenkins.
- Extensive experience in designing, implementing, and maintaining infrastructure as code using preferably Terraform.
- Create and maintain deployment manifest files for microservices using HELM.
- Having LLMOps or MLOps experience is a bonus.
- Strong expertise required with deployment at scale on kubernetes cluster via HPA.
- Broad technical background and experience with architecture, design, and operations of cloud solutions and the how-to meet security compliance requirements.
- Monitoring system health, ensuring security, scalability, and reliability.
- Design, implement, and maintain observability, monitoring, logging, and alerting using the tools like Prometheus, Grafana, Promtail, Loki, Datadog.
Compensation : We offer market-leading compensation, based on the skills and aptitude of the candidate.
To learn more visit : https://thelevel.ai/
LinkedIn : https://www.linkedin.com/company/level-ai/
Our AI platform : https://www.youtube.com/watch?v=g06q2V_kb-s
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