Head of CSE (Customer Solutions Engineering) to KONE Nordics

Position: Head of CSE (Customer Solutions Engineering) to KONE Nordics

Location: Stockholm or Helsinki

Reports to: Turo Parvento, Modernization Director KONE Nordics

About us

KONEs mission is to improve the flow of urban life. KONE is one of the world's leading companies in the elevator and escalator industry. We supply elevators, escalators, gates and automatic doors, as well as maintenance and modernization solutions for the entire life cycle of buildings. We help people move safely and comfortably in taller, smarter buildings. We call it People Flow. In 2023, KONE had an annual sale of EUR 11.0 billion and at the end of the year over 60,000 employees. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.

What we offer 

At KONE, you are offered the opportunity to join a market-leading company. KONE is leading the way in the industry and is featured on Forbes' list of the most innovative companies in the world. KONE is a global company with a flat organization characterized by flexibility and openness. There are good development opportunities in the company, both within the Nordics organization and internationally. You are offered a fun and developing role that is characterized by freedom with responsibility and you get the opportunity to plan your own days. KONE has collective bargaining agreements, wellness allowances and other benefits, all gathered in one benefits portal.

The position

The new Head of Customer Solutions Engineering (CSE) will be responsible for managing the CSE-organization for KONE Nordics and ensuring the successful delivery of modernization and new building solution projects to KONE customers. As head of CSE you will together with the team and key stakeholders define the best way to be organized and drive results in Nordics CSE. You will drive development programs on Nordic level and oversee that there is adequate technical expertise to understand customer needs and thereby, through CSE-managers and teams, ensuring projects are delivered to the highest standard of quality, on time and within budget. In addition, the head of CSE drives technical solution compliance with engineering policy, safety regulations, local codes & standards for full solution lifecycle.

This position is highly influential and collaborative, working effectively across all functions at KONE that contribute to or depend on successful customer outcomes. From day one, you will play a major role in the ongoing Tendering and Engineering Transformation: applying LEAN in CSE, increasing engineering output (in units and MV), driving engineering first time right, and freeing up more time for value-adding activities such as customer early engagement.

What we are looking for:

A stable, positive and confident leader with an ability to navigate and reach out within the KONE organization through good communication and listening skills. Someone who can be a strong ambassador for the CSE team towards the rest of the organization, understand their context and be able to bring direction and lead the team to reach common goals. Your leadership style is forward-leaning and characterized by drive, initiative and a strong desire for development. In addition, you are great at building and maintaining strong relationships and networks to achieve wider KONE goals.

Someone who has prior experience from Change management and the capability to lead through the change without compromising the ongoing work. To succeed in this, we believe that you have a lot of empathy in driving change and doing it in a people centric manner and that you operate successfully in diverse teams. You also have a strong professional approach when it comes to collaborate with different stakeholders such as regional teams, sales teams and delivery operations teams.

In this role, you get the chance to be part of an exciting journey ahead and contribute to the SCE organization reaching new heights.

To be successful in this role you would need to fill the following requirements

• Senior leader with proven record in leading expert organization
• Inclusive and people centric leadership style that solicits and is receptive to input from team members but is also decisive once inputs are obtained.
• Excellent communication skills, both internally and externally, in a variety of formats and circumstances required for a senior, customer-facing role.
• Ability to manage relationships and communication at all levels, inspiring others to collaborate, succeed, and to support the CSE mission.
• Proven track record in management capabilities in international environment. Ability to thrive and deliver results across multiple geographic areas and cultures.
• Experienced change leader with proven results
• Commercial business experience and/or strong business orientated mind-set
• Business fluency in English, both spoken and written.
• Experience in customer solution engineering considered and asset.

What makes you feel comfortable?

KONE offers a strong corporate culture with many dedicated and knowledgeable colleagues. As an employee with us, there is flexibility when it comes to working on site vs. from home. If you are If you are a responsible person with self-drive there are great opportunities for development within KONE, both nationally and internationally.

How to apply?  

Please submit your application and CV as soon as possible, if you are interested. Applications will be processed on an ongoing basis.

If you have any questions regarding the role, please do not hesitate to contact Turo Parvento, Nordics Modernization Director,  turo.parvento@kone.com or if you have questions regarding the recruitment process please contact Talent Acquisition Specialist Sara Kinell,  sara.kinell@kone.com

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers