Manual QA Engineer (Autotask PSA)

Does This Describe You:

You’re a problem solver, team player and also have a passion for software quality. You are a capable coder, interested in everything from test automation, telemetry & observability, user experience & design, and other aspects that help determine the quality and utility of software products and services. You are a relentless optimizer, looking for new and creative ways to challenge yourself and others. You have an appreciation for good design, good user experience, and high-quality code.

A Look Inside the Job:

• You will become the champion of feature areas of PSA, and you will become the company authority on our products, competitive products, and the subtle things that make us the best choice for our partners.
• You will ensure that Kaseya’s hardware and software products are innovative and of the highest quality
• You will hold the development & design teams accountable for measurable, testable acceptance criteria, and you will represent the ‘gate’ for our Agile milestones.
• Identify creative ways to break the products, uncover and report defects as well as validate solutions, including usage of telemetry, automation, manual approaches, and TDD.
• Write, review, and execute test plans/strategies for validating product/system functionality
• Perform product functional, system, and performance testing
• Assist in reproducing bugs reported outside of QA and triaging them with Product Management
• Increase coverage of automated testing by identifying opportunities to automate existing test plans and creating automated system level test plans 
• Participate in Agile feature crews, alongside Development, Design, Product Management, Security Teams, and Documentation.
• Participate in release processes for your assigned project
• Establish repeatable and measurable test criteria for newly implemented capability, and work closely with Product Management & Design on turning customer requirements into actionable quality strategy.
• Maintain and communicate testing timelines, schedules and status reports
• Suggest and drive efforts to improve QA processes and methodology, test coverage, and product reliability
• Other duties as assigned by Management

About You:

• A Bachelor’s degree in Computer Science, Management Information Systems or Software Engineering; or equivalent work experience
• Hands-on experience with manual testing, testing applications and testing sites
• Experience with testing APIs and implementing API automated testing

Desirable:

• Experience working in an agile environment, preferably Agile Kanban or SAFE.
• Experience with software configuration management and version control (GitLab a plus)
• Knowledge of Agile testing methodologies and concepts
• Knowledge of APM & key principles of observability
• Independent, driven, creative, and like to take ownership