Kaseya庐 is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide. Kaseya鈥檚 best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.
Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya鈥檚 culture, please click here: Kaseya Culture.
Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. We have achieved record levels of success being BOLD, being GRITTY, being ACCOUNTABLE. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers, and the betterment of their careers and long-term financial wealth.
Designation - Engineer/Sr.engineer IMS [Looking to hire for this position ASAP]
Relevant Work experience - 4-8 yrs
Role -
As an Infrastructure Engineer, you would be ensuring that our customers are able to derive maximum value from
Kaseya products. Responsibilities include:
SLO adherence
Maintain clear Case/RCA documentation.
Follow runbooks / escalation charts (Multiple SOP's to be followed as you would be helping multiple customer
and their environments)
Understand Customer impact of issues and accordingly prioritize/escalate issues.
Maintain high degree of professionalism in every customer interaction.
Serve as primary owner for all endpoint (servers/workstations/nw devices) issues and alerts that would get.
triggered from the Managed Machines or internal servers.
Perform alerts verification and then proceed with systems troubleshooting and management and close the
Tickets within defined Processes.
Update internal knowledge base of new support solutions as required.
Besides handling system alerts/tickets, complete assigned task by the Tech leads/Mgrs on customer
facing issues.
Ready to take up multi-tasking i.e. handling multiple tickets/tasks (on Server, Desktop, Application Issues) and
resolve them based on priority.
The candidate must have good verbal and written communication skills.
Must be willing to work in 24*7 set up with rotational shifts.
Demonstrate logical and effective troubleshooting on -
User Authentication Issues / 0365 administration
GPO Issues
Microsoft / Windows Patch failure Issues
Replication Issues
Backup Failures
OS (Server & Client) Level Issues
Resources related issue troubleshooting (disk space, CPU, memory utilization, etc.)
System Crash, Unplanned/unexpected reboot investigation/troubleshooting
Unplanned/Unexpected automatic Services stop issue investigation/troubleshooting
Reviewing issues, investigating thoroughly using eventlogs, crash dumps,updatelogs and other
application log
Join the Kaseya growth rocket ship and see how we are #ChangingLives !
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
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