Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.
Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture, please click here: Kaseya Culture.
Kaseya closed on the acquisition of Datto, Inc., on June 23, 2022. Learn more about the acquisition, here.
Kaseya closed on the acquisition of ConnectBooster on October 5, 2022. Learn more about the acquisition, here.
Job Description
Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. We have achieved record levels of success being BOLD, being GRITTY, being ACCOUNTABLE. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers, and the betterment of their careers and long-term financial wealth. We want AGGRESSIVE people prepared to earn success through hard work and dedication; people who are driven by financial rewards. People who want the opportunity for everything but feel entitled to nothing. We are an IN-OFFICE company - we value collaboration; we know learning is accelerated in an in-office environment allowing for faster career progression and greater productivity. We grow our own talent - over 95% of those in management positions were internal promotions of individuals who joined in entry level positions.
The Tech Lead is responsible for providing Remote IT Services to customers through Managed Services Operation Centre under ITIL Framework, monitoring and management of Kaseya Cloud SaaS production environments & internal servers. You will be working as part of a global engineering team and will contribute the following
- Support and maintain Kaseya’s globally distributed SaaS infrastructure
- Manage and monitor VMs running in a hybrid virtualization environment (Hyper-V,
VMWare, Amazon EC2 and Azure) - Own the process for releasing builds into Staging and Production
- Own the process for releasing software to customers, including patches, maintenance
releases, etc. - Help implement policies around hardware and OS level upgrades
- Enhance and support our global infrastructure and Cloud software monitoring solutions
- Effectively communicate and collaborate with R&D, Customer Success, Support and
Operations teams - Resolve hardware, operational, infrastructure, performance and application incidents
- Provide preventative maintenance, troubleshooting and quickly resolve problems to ensure
infrastructure and application stability - Participate in design, lifecycle management and ownership of platforms, applications and
infrastructure services - Provision new servers as required to anticipate production server capacity requirements
- Participate in weekly maintenance and on-call duties which may require off hours work
- Develop and enhance service documentation
- Demonstrate ability to manage several concurrent projects involving multiple stakeholders
executing in a matrix environment.
Minimum Qualifications
- Bachelor's degree in Computer Science, Information Technology, or equivalent work
experience - 2 - 4 years of experience with server-side scripting automation
- Windows Administration experience (Active Directory, IIS, Disk management, Windows
Patching, Performance) - 2 - 4 years real-world experience with IAAS platform technologies such as Azure, AWS, or
Google - Strong interpersonal skills with the ability to work in a distributed team environment.
- Documentation skills for processes and procedures
- Strong organizational skills and ability to multitask.
- Strong fault analysis/determination and problem-solving skills
- Willingness to work in Rotational shifts in a 24/7/365 environment and available for afterhours
support - Basic computer and network security skills, particularly in Windows environments
Preferred Qualifications: - Scripting in PowerShell, bash and python environments
- Experience with backup scripting and technologies
- Docker, NGINX and microservices a huge plus
- Networking with firewalls and in the cloud
- Experience with design and configuration of monitoring templates, triggers and alerts
- Experience with Kaseya’s Products (VSA, AuthAnvil, Traverse, 365 Command)
- Experience with supporting SQL Databases
- Experience with Salt, Ansible, or Puppet as well as Kaseya’s own VSA technology
Join the Kaseya growth rocket ship and see how we are #ChangingLives !
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
Jobs from our Partners
Software Engineer
Other Jobs from Kaseya
Sr. Data Engineer
Data Analyst
Principal Software Engineer
DevOps Systems Engineer
Lead Integration Engineer
Senior Front-End Developer
Similar Jobs
Sr Solutions Engineer (Remote)
Senior Specialist Site Reliability Engineer
Senior DevOps Engineer
Site Reliability Engineer
Site Reliability Engineer
There are more than 50,000 engineering jobs:
Subscribe to membership and unlock all jobs
Engineering Jobs
50,000+ jobs from 4,500+ well-funded companies
Updated Daily
New jobs are added every day as companies post them
Refined Search
Use filters like skill, location, etc to narrow results
Become a member
🥳🥳🥳 216 happy customers and counting...
Overall, over 80% of customers chose to renew their subscriptions after the initial sign-up.
Cancel anytime / Money-back guarantee