Lead C++ Engineer

About Us 

We are a San Francisco based company founded in 2003. Our mission is simple: we help people.  We have democratized professional services by connecting customers with verified and vetted Experts who provide reliable answers at any hour and on any budget. JustAnswer members enjoy round-the-clock access to 12,000+ doctors, lawyers, tech support, mechanics, vets, home repair pros, and more. In the last 15 years, we have helped 10 million customers in 196 countries by answering more than 16 million questions. Our investors are Charles Schwab, Crosslink Capital, and Glynn Capital Management.  

About the Role 

JustAnswer is looking for a proficient software engineer to lead and develop applications using our Natural Language Processing technologies. Our chatbots are one of the key enablers for the JustAnswer services. This role is key to building our next generation chatbot technologies and associated tools using rapid development based on our evolving Kubernetes CI/CD pipeline.

This role in our platform team involves working with a distributed team of engineers, architects, product managers and other stake holders to plan and develop features critical to our services. We value a lean, data driven, and collaborative approach to software development. This is a great opportunity for the right lead engineer to take responsible ownership, set bold directions for the team, and develop further.

What You’ll Do 

• Lead architecture, API design and evolution of our NLP software
• Lead a team of software developers focused on development of our next generation NLP software
• Work with multiple engineering teams, product management and Analytics to plan and execute roadmaps and test hypothesis
• Proficient with applications development (CI/CD) in docker and kubernetes environment
• Performance characterization, debugging and optimization of distributed applications
• Quickly respond to issues/needs of users of the conversational platform

What We’re Looking for 

Skills

• 10+ years of experience in C++, Python, and preferably also .NET (C#)
• 15+ years of application programming and development
• Experience is decomposing complex designs to multiple manageable components and deriving associated interfaces, dependencies, metrics, and code
• Experience with programming mechanisms like threads, synchronization, lockless design, concurrency and c++ structural and behavior patterns
• Experience with large c++ code base in terms of design, modularization, validation, refactoring, and dependency management
• Significant experience in analyzing, debugging, solving performance issues, and triaging code defects
• Significant experience is doing code reviews, evaluation, code coverage and validations
• Not required, but some experience with ChatScript is highly preferred
• Bachelor’s Degree in Computer Science, Engineering, Statistics, or Information Systems

Collaboration

• Ability to work both independently and collaboratively
• Promote co-creation and encourages others to participate; works smoothly across all levels and departments
• Manages time and meetings effectively, properly leveraging managers’ time

Communication

• Excellent interpersonal and service-oriented skills
• Proactively shares appropriate level of information across teams
• Actively listens to others and ensures they are understood

Leadership

• Strong project management and organization skills
• Self-starter who is action-oriented and leads by example
• High-level of accountability and acts an owner, develops effective short and long-term plans and goals
• Provides timely, effective and meaningful feedback that motivates others to improve performance
• Builds and/or supports a high performing team; recognizes and rewards achievement

Why Join the Team 

With 1,000 employees and a Glassdoor rating of 4.5 (Oh yes, check it out here!), we are growing at an amazing pace. Our hiring criteria: Smart. Fun. Get things done. We love what we do and celebrate our success together, best of all, you get to work at a hot company that’s (drum roll, please) profitable!  

Our JustAnswer Promise 

We strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It’s not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way. 

Data driven: Data decides, not egos 

Courageous: We take risks and challenge the status quo 

Innovative: We 're constantly learning, creating, and adapting 

Lean: We focus on customers, using lean testing to learn how to serve them best 

Humble: Past success is not a guarantee of future success 

If these things matter to you, come join the team here at JustAnswer! 

Perks and Benefits 

• Time off throughout the year (paid and unpaid)
• Professional development support and encouragement
• Resources to help improve your overall well-being
• Free membership to dive into JA product

Work Environment 

JustAnswer UA has adopted a remote-first work environment from all UA regions. Some teams do occasionally have the option to meet in-person for teaming, collaboration, or social events.  

COVID-19 Safety 

Our philosophy as a business is to put people’s safety and wellbeing first. In response to Covid-19, JustAnswer UA practices 100% virtual recruiting and onboarding processes.                                                                                                                                                                                             

Our Commitment to Diversity 

At JustAnswer, we embrace workplace diversity. We believe that diversity drives richer insights, fuels innovation, and creates better outcomes. We are committed to attracting and developing an engaged and inclusive workforce. Team members from diverse backgrounds and unique perspectives are crucial to the JustAnswer mission of helping all people. Individuals seeking career opportunities at JustAnswer are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity, or any other protected status under all applicable laws, regulations, and ordinances.