Implementation Project Manager

The Project Manager is responsible for planning and executing complex, new technical implementation projects for customers of Invoice Cloud. The Project Manager will use their experience and knowledge of Invoice Cloud technology, organization, industry, and partners to lead cross-functional teams delivering multifaceted projects often involving new technical integrations and non-routine solutions.
The role is a key member of the Operations team. Working in unison with implementation managers, your responsibility is to manage technical implementation projects in the insurance and government verticals. The role is responsible for planning, leading, organizing, and motivating project teams to achieve a high level of performance and quality in delivering projects that drives revenue and provide business value to customers.
Working closely with Invoice Cloud Engineering, Product, Alliances, Sales, and Client Services teams, the PM will lead all aspects of project delivery including definition, execution, risk management, and performance monitoring/reporting. The PM takes initiative and exercises independent judgement to define appropriate courses of action where no precedence exists.
Essential Responsibilities:
The expectation is that as a Project Manager you will:
•    Manage high-profile, non-routine, technically complex, and strategically vital projects.
•    Understand scope by having a clear high-level understanding of our product offering.
•    Create and manage project plans and schedules for assigned projects.
•    Effectively forecast delivery timelines and deliver organizational and department goals.
•    Anticipate risk and have mitigation strategies in place.
•    Report projects status at any given time.
•    Manage multiple projects on a company scale.
•    Oversee large, enterprise projects occurring simultaneously across different departments.
•    Resolve or mitigate issues in projects.
•    Conduct regular project reviews.
•    Provide proactive, accurate and timely communications to internal and external stakeholders, including providing clear and concise leadership updates.
•    Thrives in ambiguity and likes building processes instead of having tasks laid out for you step by step.
•    Plan, document, manage and track multiple projects from project initiation to project closing.
•    Partner with technical and operations resources as they develop integrated software solutions and support systems to serve the partners and clients.
•    Work cross functionally internally to solve implementation challenges.
•    Serve as primary point of contact/driver for project completion with existing customers through implementation.
•    Coordinate all implementation activities including those executed by Implementation Managers (SMEs), IT developers, QA resources, Marketing, Finance, Training and Client Services. 
•    Mentor less experienced colleagues in PM best practices and processes 

Required Knowledge and Skills:

•    Worked in a software development environment, preferably SaaS based solutions. 
•    Proficiency with Microsoft Office Applications (Outlook, Word, Excel, etc.) 
•    Positive attitude and willingness to learn.
•    Excellent written and verbal communication skills - both phone and email 
•    Background in delivering projects for external customers.
•    Can build a project schedule or a project plan from scratch.
•    Experience with Smartsheet is helpful.
•    Can effectively work from home.

Education:
•    Bachelor’s degree or equivalent work experience
•    Project management courses or training
•    PMP certification is a plus but is not required.