Associate Software Engineer, Dev Support

Invoice Cloud is hiring a Associate Software Engineer that will work closely with the Software Engineers and the Client Services department researching and debugging technical issues submitted via the Help Desk and the IT Queue systems.  He/she should be able to determine if an issue exists within our systems.  If errors exist in the code base, he/she should be able to either fix the issue, when permissions allow it, or forward it to the Software Engineers to address the issue.  If it’s determined that there is no issue within our systems, that person should be able to explain with complete clarity why there is no issue in our systems to the Client Services rep. This person will also be in charge of the creation and maintenance of the dynamic templates, the creation and maintenance of the PDF extractions as well as the creation of new biller branding images.

First 30 days  

• Understand the different File Import/Export file types that are transferred to/from InvoiceCloud and the Biller/Software – Invoices, Adjustments, Payments, etc.
• Understand the differences between Stratus, Stratus Web Services, native web services, FTP, RTDR, CloudPayments, and Data Pump data exchange methods and how to leverage them to suit the software partner’s needs
• Understand how the Customer experience works from the Customer’s perspective
• Understand how the Biller Portal works from the Biller’s perspective
• Be able to create new HTML Templates
• Be able to make changes to existing HTML templates
• Be able to create Biller Branding Images
• Respond to assigned tickets within an hour of assignment

First 90 days

• Be able to find issues with PDF Extractions and debug issues
• Be able to modify markers for PDF Extractions
• Be able to investigate and resolve Stratus related issues
• Respond to assigned tickets within 30 minutes of assignment

First 180 days 

• Be able to find issues with Customer experience and Biller experience code bases and properly describe the issues to the Software Engineers.

Ongoing 

• Able to handle a fast-paced environment
• Able to multitask efficiently
• Able to fit into an atypical work environment
• Not afraid to ask questions
• Good sense of humor

Who You Are:

• Attention to detail - Will you have a keen eye for detail when creating templates, including spelling, grammar, and punctuation.
• Problem solver - Biller XX would like us to show a different message in a template than the one we’re currently displaying.  How do you solve it?
• Efficient - You have 4 templates to build for the same biller, and the only difference between all of them is a paragraph.  Do you build 4 full templates, or do you build one dynamic template.
• Forward thinking - Client Services has requested a change for a template used by multiple Billers.  What are the consequences of making this change?
• Committed - It’s 5PM, you have a big ticket that a Biller is waiting on.  What do you do?
• Proactive - You see one issue happening over and over.   What do you do?  Continue to manually go around every time, or resolve it permanently?
• Coachable - Will you do as you are asked or do what you are used to?
• Accountable - If you make a mistake, do you move on, and continue to make the same mistakes?

What We Seek:

• Individual should have experience using Visual Studio .NET, VB.NET, ASP.NET, C#
• Individual should have basic image editing skills and use in Photoshop/Photoshop Elements
• This is an entry level role. We encourage early career engineers to apply for this opportunity on our team 

Base Compensation Range: ($51,000 to $72,000) annually

Base salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission and equity. Some roles may also be eligible for overtime pay.

The above represents the expected base compensation range for this job requisition. Ultimately, in determining your pay, we’ll consider many factors including, but not limited to, skills, experience, qualifications, geographic location, and other job-related factors.