REIMAGINE TRUST
Incode is the leading provider of world-class identity solutions that is reinventing the way humans authenticate and verify their identities online to power a world of digital trust.
Through our revolutionary identity solutions, we are unleashing the business potential of universal industries including finance, government, retail, hospitality, gaming and more, by reducing fraud and transforming human interactions with data, products, and services.
We’re in the process of rapidly scaling our diverse global team and we’re looking for entrepreneurial individuals and leaders who are curious, driven, and excited by ownership to join a Unicorn-status scale-up!
Role Title: Solutions Engineer (Web)
- Direct Report: Head of Solutions Engineering
- Area: Customer Success
- Location: Dubai
The Opportunity
Incode is seeking a dynamic and motivated Solutions Engineer to join our team in Dubai. As a Web Solutions Engineer, you will play a pivotal role in implementing Incode's revolutionary identity solutions that are reshaping human authentication and verification processes. Working closely with our Customer Success team, you will collaborate with cross-functional teams to support various areas, including sales, product development, and customer success. Your expertise will contribute to the successful integration and deployment of our cutting-edge identity solutions for clients globally particularly in EMEA. This is an exciting opportunity to join a forward-thinking company at the forefront of identity innovation, where you can leverage your talent and experience to make a significant impact in revolutionizing the way identities are managed and protected.
Responsibilities
- Take ownership of reported customer issues and see problems through to resolution, perform root cause analysis, and work to prevent issues from reoccurring in the future
- Help triage, debug and pull engineers when necessary, to mitigate incidents and solve implementation challenges
- Research, diagnose, troubleshoot, and debug customer issues encountered by our customers during POCs / pilots and implementations / integrations, as well as during production phase.
- Help do training for POCs and implementations assisting Delivery / Project Managers in the onboarding process.
- Develop and contribute to internal and external knowledge bases
- Be a champion for Incode’s customers and hold our teams to a high standard of customer service
Requirements
- BS degree in Computer Science or in related field
- Minimum 3-years’ experience in similar roles, ideally in an enterprise SaaS environment
- Understanding of APIs, SDKs, and cloud computing technology
- Experience in various software designs, languages, and architecture
- Good understanding of business processes
- Familiarity with Applications based on microservices architectures and containerization tools like Docker
- Experience with HTTP based on JSON services
- Experience with HTTP client tools like postman, insomnia or curl
- Experience developing scripting or batch processes using sprint batch, shell script or python
- Experience developing and debugging Web Applications using HTML 5, CSS 3, Javascript, Node, NPM
- Experience developing and debugging Web Applications based on Frameworks or Libraries like Angular, React or VUE
- Experience integrating third-party Web or Mobile SDKs (is a plus)
- Experience and knowledge of Java applications or microservices (spring-boot) used to create backend services is a plus
- Familiarity with non-relational databases like MongoDB, Redis is a plus
- Passion for customer service and ownership of the customer experience including comprehensive issue resolution
- Understanding of support organizations and key indicators that drive supportability
- Proficient in English
- Working knowledge of biometrics or identity software is ideal
- Naturally curious, eager to learn and proactive in sharing knowledge with others.
8 Aspects of our Culture:
- Values are what we value
- High performance
- Freedom & responsibility
- Context, not control
- Highly aligned, loosely coupled
- Continuous Feedback
- Pay Top of Market
- Promotions & Development
- Learn more about Life at Incode!
Benefits & Perks:
- Meaningful Equity
- Flexible Working Hours & Workplace
- Open Vacation Policy
- Wellness Program
- International Travel Opportunities
- Additional benefit package according to location (401k, medical insurance, etc.)
Equal Opportunities:
Incode is an equal opportunity employer, committed to creating a diverse and inclusive work environment. We take great pride in having an inclusive, diverse, and global team and are always on the lookout for talented, passionate people from all backgrounds and walks of life.
Applicant Data Privacy:
We will only use your personal information in connection with Incode’s application, recruitment, and hiring processes.
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