Application Support Engineer - Associate

Application Support Engineer Associate

iCapital Network is powering the world’s alternative investment marketplace. Our financial technology platform has transformed how advisors, wealth management firms, asset managers, and banks evaluate and recommend bespoke public and private market strategies for their high-net-worth clients. iCapital services approximately $70 billion in global client assets invested in close to 750 funds across more than 125,000 underlying accounts.

iCapital was named Solutions Provider of the Year at the 2020 MMI/Barron’s Industry Awards and selected to the 2018, 2019 and 2020 Forbes FinTech 50, a list of the top 50 innovative financial technology companies that are transforming finance through technology.

About the Role

As an Application Support Engineer, you will join a growing data support team in Lisbon. This role is primarily related to production support. You will be working with our customer support using technical troubleshooting skills focusing on SQL and site administration. As someone who is passionate about technology, you will potentially get to work also with our product development and engineering teams on resolving customer requests and issues that demand your technical knowledge.

Responsibilities

• Perform root cause analysis of production issues by utilizing SQL to analyze data, and coordinate with production support teams and engineers to resolve issues
• Serve as the primary liaison to work cross-functionally with clients, fund administrators, and business groups to manage and rectify data exceptions
• Collaborate with Product Managers to define and implement data projects for existing and new features/workflows
• Develop exception management tools to strengthen data quality control and produce metrics/dashboards to inform stakeholders on prioritizing resolutions
• Define business and technology requirement documents for the engineering teams to develop new features or to address issues
• Develop an in-depth understanding of organizational data flow and its impact on business processes
• Write test cases and perform UAT to ensure issues are identified and addressed

Qualifications

• 4+ years of Business Analyst and/or Data/Application Support experience within financial services
• Proven track record of performing root cause analysis and coordinating with engineers on investigation and resolution
• Strong analytical, problem-solving, communication and relationship management abilities
• Bachelor’s degree or higher in computer science, business analytics, business administration, finance or a related field
• Experience with the Private Equity and/or Hedge Fund business and data is a plus

Benefits

iCapital offers a comprehensive benefits package that includes a total compensation program consisting of competitive salary, annual performance bonus, and equity for all full-time employees; healthcare with 100% employer-paid health and dental insurance; and generous paid time off (PTO).

While we are currently working remotely due to COVID-19, this position will be based in our Lisbon, Portugal office.

For additional information on iCapital Network, please visit https://www.icapitalnetwork.com/about-us  Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc