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IBM

Junior Service Engineer

Jakarta, Indonesia
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Description
As System Service Representative at IBM, you will be responsible for the:
  • Cover multiple clients (remotely and onsite) for IBM Infrastructure
  • Support incident handling, account support, and project services.
  • Manage escalation to IBM Global SME and become the local interface to client.
  • Manage escalation to OEM or TPM, and become the local interface to client.
  • Plan and execute service planning (spare part and knowledge), and become escalation point for in-sourced scope.
  • Assigned to focus clients to lead the 4Walls contract and project services.

Required Professional and Technical Expertise:
  • Has at least 3 years of experience
  • Experienced System Service Rep for IT Projects / Professional services, and/or software development project
  • Have experience in project management
  • Have good presentation skills and ability to manage client expectations during project implementation
  • Fluency in Bahasa Indonesia & English to be able to discuss and communicate business/technical subjects with clients.
IBM
IBM
Business Development Business Information Systems CRM Data Management Software

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