Description
As a Customer Success Manager, you will apply your product knowledge and technical skills to build and scale on adoption, expansion, and renewal assets for this portfolio area. These assets will be used by the CSMs in the markets to help their customers achieve business value from their software and services investments. To be successful in this role you:
- Demonstrate a history of success as a product and/or technical expert in the portfolio you are applying for
- Deeply understand customer business and technology needs to make the adoption assets real and relevant
- Put actions in place to drive adoption, growth, and retention of clients within your territory
- Provide constant product feedback for improved quality and experience of the growth offerings
- Understand the post sales adoption phase with evidence of delivering solutions into production
- Serve and seen as a trusted technical expert by customers, communities, and IBMers
- Have a proven track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions
- Have handled difficult customers or situations and can demonstrate resolutions
- Willingness to take initiative and tackle things on your own
- Ability to navigate data and people to find answers
- Execute customer success plan to drive adoption and expansion post-deployment
Todas as nossas vagas são elegiveis para pessoas com deficiências ou reabilitadas do INSS
IBM
Business Development
Business Information Systems
CRM
Data Management
Software
0 applies
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