Description
Job Responsibility:
To be successful in this role, you will have to:
- Serve as a trusted advisor for customer’s intelligent modernization and cloud migration journeys, including deployment, and continuous optimization
- Drive business value and technology outcomes throughout customer lifecycle with IBM Hybrid Cloud and AI growth offerings
- Guide customer IT executives through the changes needed to unlock the full value of IBM Hybrid Cloud and AI growth offerings
- Define and execute customer success plan to demonstrate value of IBM Hybrid Cloud & AI growth offerings, drive adoption post-deployment and identify additional opportunities for expansion
- Lead transformative and technical conversations and persuade extended stakeholders to take action based on requirements and value provided by solutions
- Activate early renewal conversations, drive upsell/cross-sell and work with extended IBM teams to ensure execution of the renewal process
To be successful in this role, you will have to:
- Exhibit a deep understanding of a customer’s business and technology needs; become the face of IBM to the customer
- Co-define customer roadmap for implementation and value realization alongside customer
- Possess technical knowledge to drive adoption
- Conduct workshops with customer to align IT architecture , integration & migration requirements
- Build and execute retention and expansion plays
- Be willing to take initiative and tackle things on your own, with the ability to navigate data and people to find answers
- Have strong analytical and problem-solving skills, growth mindset, customer intimacy
- Possess strong interpersonal relationship building and executive communications skills
- Be able to work under pressure and independently with minimal supervision
- Be able to manage multiple customer accounts and projects simultaneously
IBM
Business Development
Business Information Systems
CRM
Data Management
Software
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