Description
We are looking for Software Engineers who are self-starters, quick learners, and who enjoy working in a challenging, fast paced environment. Members of our team work with the world's leading companies in industries including banking, commerce, insurance, social media, transportation and governments as they enable their mission critical business applications via the web.
Responsibilities
L3 Support Engineers debug reported problems, design, develop and unit test code fixes. They use programming languages in which the product has been written; have an in depth understanding of the environment to test the code fix; understand and articulate the impact on other components in the product. They may support L2 Service Specialists in performing problem determination and analysis on client systems. Depending on the severity level of a problem, they may work directly with clients through conference calls or onsite visits. They provide client insight and feedback regarding the client environment to the development organization responsible for existing and new product development.
Responsibilities
L3 Support Engineers debug reported problems, design, develop and unit test code fixes. They use programming languages in which the product has been written; have an in depth understanding of the environment to test the code fix; understand and articulate the impact on other components in the product. They may support L2 Service Specialists in performing problem determination and analysis on client systems. Depending on the severity level of a problem, they may work directly with clients through conference calls or onsite visits. They provide client insight and feedback regarding the client environment to the development organization responsible for existing and new product development.
IBM
Business Development
Business Information Systems
CRM
Data Management
Software
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