Senior Director, Platform Operations

Senior Director, Platform Operations

Description -

HP is looking for a highly capable Senior Director of Platform Operations to lead the support and management of our Print Cloud platform and operations. You will be responsible for the strategies and operational plans to ensure the availability, scalability, performance, and security of our Cloud platform. You will report to the SVP of Print Software Platform and Solutions and work closely with cross-functional teams, including product management, engineering, architecture, information technology, and cyber security to drive innovation and efficiency in our operations.

You will have responsibility for release management, cloud provisioning and FinOps, monitoring and observability, site reliability engineering (practices and processes to create highly reliable and scalable solutions and code red (outage escalation processes), etc. This role requires a strong technical background in Cloud computing, excellent leadership skills, and a proven track record of successfully managing large-scale Cloud Environments.

Responsibilities:

• Lead and manage a team of engineers responsible for managing and supporting our Print Cloud platforms and solutions.
• Oversee the deployment, monitoring, and maintenance of software releases ensuring high availability, scalability, and performance.
• Ownership of reporting on platform performance/availability (SLAs).
• Establish Incident Management processes and procedures .
• Responsible for running a 24x7x365 Cloud Infrastructure and Operations organization with staff located in multiple Global locations.
• Collaborate with cross-functional teams to implement best practices, standards, and policies related to Cloud infrastructure architecture and operations.
• Drive continuous improvement efforts to optimize performance, reliability, cost-efficiency, and security.
• Identify potential points of failure and effectively implement processes that support the rapid growth and improve the overall delivery of current products as well as acquired products.
• Provide technical guidance and mentorship to team members, fostering their professional growth and development.
• Establish and maintain effective communication channels with stakeholders, providing regular updates on infrastructure projects and initiatives.
• Develop and manage the infrastructure budget, ensuring cost-effective allocation of resources.
• Manage Capex, and Opex costs; appropriate value for investments.
• Establishes key KPI, SLA’s, metrics and measurements demonstrating area health. Communicates through operational reviews. Measures and tracks against industry benchmarks and standards.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field. A Master's degree is preferred.
• 10 years' experience working as a Director or Senior Director with demonstrated success in operating mission critical software services in a Cloud environment such as Amazon Web Services, Google Cloud Platform, Microsoft Azure, or other enterprise Cloud platforms.
• 5 years of firsthand experience in 24x7x365 Cloud Operations.
• 5 years of experience managing data center operations.
• Demonstrated experience in designing and implementing highly available, scalable, and secure Cloud infrastructure solutions.
• Proficient in infrastructure automation (IaC) tools such as AWS CloudFormation, Ansible, or Chef.
• In-depth understanding of DevOps principles and practices, including CI/CD pipelines, containerization.
• Experience with infrastructure monitoring, logging, and analytics tools (e.g., DataDog, NewRelic, LogicMonitor).
• Experience setting up and maintaining an on-call system (PagerDuty, OpsGenie)
• Solid understanding of cybersecurity principles and best practices related to Cloud infrastructure.
• Strong leadership and managerial skills, with the ability to effectively lead and motivate a diverse team across different time zones.
• Excellent communication and interpersonal skills, with the ability to collaborate and influence stakeholders at all levels of the organization.

Job -

Software

Schedule -

Full time

Shift -

No shift premium (United States of America)

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement