Renewals Manager Lead

Summary: 

We are seeking an experienced and detail-oriented Manager of Renewals to join our team here at Horizon3.ai. As the leader of the Renewals team you will play a pivotal role in ensuring global customer retention and revenue growth. This is a player / coach role where you and your teams primary responsibility will be to execute all phases of the renewal lifecycle, focusing on convincing customers to renew their NodeZero subscriptions throughout a frictionless automated process. Your ability to analyze, respond to inbound renewal requests, and retain customers will be essential in achieving our ambitious goal of retaining 90% of our customer base. Additionally, you will collaborate closely with the Sales team to identify up-sell and cross-sell opportunities, contributing to overall revenue growth. This position is vital in meeting Horizon3.ai's revenue goals and ensuring a positive experience for our valued customers.

Essential Functions:

• Execute Renewal Lifecycle: Manage all phases of the subscription renewal lifecycle, including notifying customers of upcoming renewals, preparing quotes, and closing renewal opportunities for accounts.
• Lead implementation of a frictionless renewal process, focused on automation.
• Lead an efficient analysis and respond to inbound renewal requests, ensuring a balance between ease-of-processing and urgency.
• Engage with customers via email, chat, or video calls to convince them to renew their yearly NodeZero subscriptions.
• Lead the retention of customers and Achieve Zero Churn: As an ambitious goal, focus on retaining 90% of existing customers by diligently following up on all renewals.
• Lead the close collaboration with the Customer Success and Sales team to ensure a positive and seamless experience for all customers.
• Identify up-sell and cross-sell opportunities:  Utilize interactions with IT professionals, managers, and purchasers to identify potential up-sell and cross-sell opportunities.
• Lead and improve the utilization of Salesforce and streamline renewal operations
• Leverage Salesforce as the single system of record to streamline and optimize daily renewal operations.
• Ensure accurate and efficient data entry and management within the system.
• Contribute to process improvement
• Share ideas and insights to improve the renewal process and enhance the overall customer experience.
• Lead the Fast-growing Renewal Team

Competencies:

• Minimum of 3 years of people management experience of a smaller renewals or customer success team
• Minimum of an additional 3 years of Customer Service experience as an individual contributor. 
• At least 3 year of Salesforce experience, with proficiency in using the platform.
• Excellent organization and time management skills.
• Strong attention to detail, particularly in data entry and management.
• Proficiency in the Microsoft Office Suite.
• Ability to quickly learn new tools and systems.
• Strong focus on meeting deadlines and exceptional time management and organizational skills.
• Effective collaboration and communication skills to work well with peers.
• Manage a small team of renewals managers, providing guidance, training, and performance feedback.

Travel: This is a fully remote position, but occasional job-related travel may be required, up to 5%. All travel expenses must be reviewed and approved by your manager.

Joining Horizon3AI as a Manager of Renewals offers an exciting opportunity to play a critical role in customer retention and revenue growth. If you are passionate about customer success and have the required experience and competencies, we encourage you to apply and become an integral part of our mission to provide exceptional services and drive customer satisfaction.

Why H3

• Competitive Compensation: We offer competitive salary and benefits package.
• Growth Opportunities: Be part of a dynamic and growing team with numerous career advancement opportunities.
• Innovation-Driven Culture: Work in a collaborative environment that encourages creativity and out-of-the-box thinking.
• Flexible Work Environment: Enjoy the convenience and work-life balance that comes with remote work.
• Inclusive and Diverse Team: We value diversity and promote an inclusive culture where everyone can thrive.

We are committed to pay equity, fairness, and transparency. All candidates will be evaluated based on their skills, experiences, and potential contributions without regard to race, gender, age, or any other protected status. Horizon3.ai is an equal opportunity employer and is committed to providing a work environment that is free from discrimination and harassment. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, or any other legally protected status.

We encourage all qualified candidates to apply for open positions with our company and welcome candidates from all backgrounds and experiences. We are committed to providing equal employment opportunities to all employees and applicants for employment and will make reasonable accommodations to enable individuals with disabilities to perform the essential functions of their roles.

Join Horizon3.AI’s team of passionate professionals and contribute to the growth of cutting-edge cybersecurity solutions while building strong customer relationships in a dynamic and remote work environment.