AWS DevOps Engineer

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary of the role 

Contact Centre Technologies (CCT) is responsible for providing all technical solutions to the contact Centre that are always-on and in a highly reliable environment, striving to transform our next-generation service into an industry leading contact centre solution. Traditionally Telco based, CCT are now delivering cloud solutions including Amazon Lex, Amazon Connect, data analytics, NLP chatbots, and AI.

The CCT DevOps Engineer will work primarily within the CCT Futures Agile team, one of an ecosystem of agile teams playing a key role in enabling Global Payments’ adoptions of Cloud-based and hybrid services in order to maintain its leading position as an innovative, software-driven payments provider.

As a CCT DevOps Engineer you will have a strong understanding of IaaS tools such as terraform, be proficient using Amazon Lex to build conversational interfaces, and Amazon Connect to deliver SaaS solutions, driving the team forward through evolution of services. You are responsible for:

• the design, implementation and testing and support of software solutions

• configuration of managed cloud telephony and API services to meet client needs

• delivery using infrastructure-as-code, CI/CD and GitOps methods and processes

• continuous research and adoption of cloud vendor enhancements and solutions

• upholding and updating technical standards

• delivering and receiving technical mentoring and training within a cross-functional team

• collaboration within an ecosystem of agile teams using Scrum and Kanban

About us

TSYS is a leading global provider of seamless, secure and innovative solutions to payment card issuers — financial institutions and retail companies — in approximately 80 countries worldwide. 

We have nearly 200 clients, and more than 638 million traditional accounts on file.

TSYS is a Global Payments company.  Headquartered in Georgia (US) with over 24,000 employees worldwide, Global Payments is a Fortune 500 company with worldwide reach spanning over 100 countries throughout North America, Europe, Asia Pacific and Latin America.

You will be part of an ecosystem of agile and cross-functional teams that are delivering cloud and hybrid products and services; and are dedicated to continuous service improvement and technical innovation.

Role responsibilities

Independently

• Provide on-call support on a rota basis for issue resolution

• Create and configure infrastructure following audit, compliance and infosec policy

• Automate infrastructure delivery using IAC and DevOps toolsets

• Reuse and enhance existing automation capabilities during fulfilment of work tasks; initiating team- and department- wide demonstration and implementation. 

• Review work orders to assure requirements are clearly defined and understood.  Conduct research and engage requesters to refine and complete requirements gathering.

• Complete troubleshooting to progress tasks and remove blockers across multiple tools and services; escalate to colleagues for support and training where required.  Make use of vendor support options and relate outcomes / recommendations to the team.

• Understand and record how your changes align with ATO (Approval To Operate) quality standards for resilience, availability, disaster recovery & business continuity, patching, compliance and monitoring.

• Follow change control processes and participate in the review and approval of peer reviewed changes.

• Ensure skills are updated by attending the appropriate courses, utilisation of reference materials, Internet resources, and 3rd party seminars.   Coach and train other team members using your own training experience.

• Have a high level of interaction with your immediate team and immediate customer/s or close business unit/s.  Build relationships with peers in other teams to provide support and feedback for team delivery.

• Understand and articulate how your work aligns with team goals and corporate strategy.

• Support your product owner and team with proactive involvement in team ceremonies and work task definition.

• Create and update platform/service documentation.

Minimum Qualifications

• Relevant experience or degree in Computer Science or another similar technical subject

• Typically, minimum 1-2  years relevant experience to include some cloud work experience

Preferred Qualifications

• 3+  years relevant experience, including work with AWS and/or Terraform

Essential Skills and Capabilities

• Proficient in AWS core services

• Demonstrable experience in conversational interfaces within Amazon Lex

• Ability to support B2B Customer Communication Channels, NLP, and dialog management

• Infrastructure-as-Code (Terraform, Cloudformation)

• CI/CD GitOps experience (Git, Jenkins, Policy-as-Code, DocOps)

• Proven proficiency in a range of languages: Python, Javascript, Java, Groovy, json, yaml, Powershell, Shell Script

• Demonstrable experience in Systems integration; applications, APIs, data sources

• Strong understanding of network connections and secure communication protocols

• Any other relevant fullstack experience in an Agile environment

• A keen interest in emerging technologies and industry trends e.g. genAI

Desirable skills and Capabilities

• Experience in Amazon Connect

• AWS qualifications and certifications

• Use of Docker and Kubernetes

• AI - Amazon Bedrock, LLMs, any experience from previous professional or personal projects

• Experience on a range of Operating Systems: Linux, Windows, Mac

• Security - SAST, DAST, automated scanning technologies, experience taking a project through corporate security gateways and checkpoints

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - Having wide-ranging experience, uses professional concepts and company objectives to lead the resolution of complex issues in creative and effective ways. 

• Job Complexity - Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgement in selecting methods, techniques and evaluation criteria for obtaining results. Networks and coordinates new projects/initiatives with key contacts outside your own area of expertise.

• Supervision - Exercises wide latitude in determining objectives and approaches to critical assignments.

• Communication - Able to articulate complex technical concepts to non-technical stakeholders, comfortable mentoring team members, and learning from team members

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.