Senior Site Reliability Engineer, Platform Engineering

About Gen:
Gen is a global company powering Digital Freedom through consumer brands including Norton, Avast, LifeLock, Avira, AVG, ReputationDefender, and CCleaner. Our combined heritage is rooted in providing safety for the first digital generations. We bring leading technology solutions in cybersecurity, privacy and identity protection to more than 500 million users in 150 countries so they can live their digital lives safely, privately, and confidently today and for generations to come. We're always looking for smart, fearless, and dedicated people. Together, we have collective passion and a big vision to power Digital Freedom by protecting consumers and giving them control of their digital lives. 
 
When you’re a part of Gen, you are provided access to a range of resources and support to ensure you can do your best work and live your best life. This includes flexible working options with generous time off and competitive benefits & compensation packages.
 
Diversity is foundational to how we do business because we know the greatest ideas and results come from our unique perspectives and differences. We strive to create a safe, inclusive environment where you can bring your whole self to work. Team members are valued, respected, and celebrated for who they are in a meaningful and exciting atmosphere. Gen is an equal employment opportunity employer. Employment decisions are based on merit, experience, and business needs.  
 
If this sounds like you—Gen has a dynamic, supportive culture with core values that celebrate diversity, promote teamwork, and encourage every team member to contribute and grow—join us!

HYBRID ROLE: 3x/week in the Tempe, AZ office

About the Role: 

The Senior Site Reliability Engineer will be a part of the Platform Engineering team within the Technology Operations organization. This team provides platform solutions, and systems automation to enable the DevOps and application development groups. As a member of Platform Engineering, you will help maintain and improve the systems and services that host Gen products. You will collaborate with application development teams, devops teams, security, and audit to understand their needs and implement changes to help achieve shared goals. You will build or integrate services into the platform infrastructure. You will be accountable for the production environment of these services including on-call 24x7 support. As a Senior SRE on the team will be required to work with minimal oversight in your day to day but will rely on leadership to provide a clear project roadmap.

Key Responsibilities:

• Perform day to day maintenance operations to support a 24/7 high-performance, highly available infrastructure environments in AWS and Azure.
• Develop Terraform modules to update or deploy new services in AWS, GCP and Azure.
• Author new automated pipelines to orchestrate the SDLC of various platform engineering services.
• Ensure all key service metrics are measured, monitored and raising alerts using Sensu, Dynatrace, Sumologic, and other cloud based monitoring solutions. 
• Participate in code reviews with peers.
• Create and update runbooks, and how to articles for new and existing services.
• Promote a DevOps culture by actively building relationships with other technical and business teams.
• Provide feedback to leadership and team mates on design decisions and issues to allow us to re-evaluate our approach.
• Work autonomously with minimal oversight.

Qualifications:

• Bachelors of Science, Computer Science or related discipline.
• 2+ years of experience in Information Technology.
• 2+ years of experience working in a primarily Linux based hosting environment.
• 2+ years of experience in an Agile DevOps team, Cloud Engineering team or related discipline.
• 2+ years of experience with configuration management, infrastructure as code practices, and continuous delivery methodologies.
• Experience building, testing, deploying and operating highly scalable and resilient cloud-based application infrastructure (AWS, Azure, Google Cloud) in a medium or large enterprise.
• Experience with version control systems. (Git, SVN, etc.)
• Experience with container platforms. (ECS, Kubernetes, DCOS, Nomad, etc.)
• Experience with continuous integration and delivery tools. (Jenkins, GitLab, etc.)
• Experience with infrastructure as code tools such as Terraform or Cloud Formation.
• Experience writing and updating systems written in Python, NodeJS, Groovy, Ruby, or other interpreted programming languages.
• Experience maintaining and deploying mission-critical systems with zero downtime.
• Excellent written communication, problem solving, and process management skills.
• Desire to work in a fast paced, evolving, growing, dynamic environment.
• Self-motivated with a strong willingness to learn new technologies.
• Experience evaluating existing systems and identifying improvement areas.

#LI-AS1

Gen is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible environment for all employees. All employment decisions are based on merit, experience, and business needs, without regard to race, color, national origin, age, religion, sex, pregnancy (including childbirth or related medical conditions), genetic information, disability (physical or mental), medical condition, marital status, sexual orientation, gender identity or gender expression, military or veteran status, or any other consideration made unlawful by federal, state, or local law. Gen strictly prohibits unlawful discrimination based on such protected characteristics and seeks to recruit the most talented candidates from diverse cultures and backgrounds. 

We also consider employment-qualified individuals with arrest and conviction records. In addition, we will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Learn more about pay transparency. 

Gen complies with all anti-discrimination laws. 

To conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.