AV Systems Engineer

About Gartner IT:

Join a world-class team of skilled engineers who build creative digital solutions to support our colleagues and clients.  We make a broad organizational impact by delivering cutting-edge technology solutions that power Gartner.  Gartner IT values its culture of nonstop innovation, an outcome-driven approach to success, and the notion that great ideas can come from anyone on the team. 

About the role:

Gartner is looking for a well-rounded and motivated IT professional to join the Conferencing Team which is responsible for maintaining and enhancing the conference room user experience. You will execute with excellence as being part of a high-functioning and fast-paced team integrating, managing, and supporting AV and Conferencing applications. Gartner associates rely on our AV Conferencing technology to collaborate around the globe which helps create impactful experiences for our associates.

What you will do:

• Support, manage and integrate Conferencing meeting applications and AV technology based on the strategic directions provided by the AV Architect and CTS Director.
• Take ownership and accountability to holistically manage and support AV systems at Gartner Gurgaon office.
• Proactive monitor and troubleshoot, and administer Webex, Zoom, MS Teams applications and hardware updates to all devices through vendor service portals to maintain operational excellence.
• Conduct equipment routine maintenance and perform diagnostics in conferencing rooms and event environments; ensuring that all enterprise audio video devices are functioning at high levels of quality.
• Coordinate and manage AV setups for town hall, ACM and OC events, ensuring smooth operation and seamless experience during the event.
• Project management experience taking full ownership with a personal sense of accountability in global deployments of AV systems and technologies with a localization mindset.
• Must be proficient in reading audio visual drawings, schematics and other related documents to support AV Architect with CAD/BIM and drawings for all designs (facility, electrical, equipment/rack elevations, cable/conduit risers and schematics etc)
• Have knowledge in switching, routing, multiplexers, control systems, display devices, scalers, amplifiers, speakers, microphones, rack layouts, cable termination and management.
• Strong knowledge of AV system design principles, including audio and video signal flow, processing, and control.
• Manage on-site site survey, integration, coordination, and project commissioning and close out activities.
• Conduct transition and hand-off training on new AV deployments and instructional guides for associates.
• Assist integrators and vendors on control systems programming to design and implement user interfaces for various control surfaces.
• Be Team-oriented with a propensity for mentorship and knowledge sharing, drive standardization and processes, develop workflows, and make recommendations to management. Prioritize automation over manual processes.

What you will need:

2-4 years setting up and supporting large-scale Audio/Visual systems.

Must Have:

• Required expertise with multiple conferencing applications tools and troubleshooting (Google Meet, Zoom, Webex, MS Teams)
• Expertise with multiple AV devices and hardware such as Cisco, Logitech, Crestron, Extron, Shure, Jabra, Plantronics, Neat etc
• Experience in digital signage implementation and AppSpace software management.
• Familiarity with network protocols and integration of AV devices into IP-based networks.
• Experience providing globally scalable solutions for hybrid collaboration.
• Virtual event platform experience (Socio, Webex Events or Notified)
• Experience managing and working with 3rd party vendors for large events and webcasting.
• Experience in AutoCAD and (D-Tools, Visio, Fusion, SketchUp, ReVit etc) to assist AV Architect in design and engineering tasks is a plus.
• Advanced Troubleshooting of IP-Telephony systems and protocols, voice and video QOS
• CTS certification and/or manufacturer certified training (Crestron, Biamp, Extron, QSC etc) CTS-D & CTS-I is a preferred.

Who you are:

• Education qualification as graduate or postgraduate degree in Engineering is required.
• Excellent communication and prioritization skills.
• Able to work independently or within a team proactively in a fast-paced environment.
• Owns success – Takes responsibility for successful delivery of the solutions.
• Strong desire to improve upon their skills in software development, frameworks, and technologies.

Don’t meet every single requirement? We encourage you to apply anyway. You might just be the right candidate for this, or other roles.

#LI-AJ4

Who are we?

At Gartner, Inc. (NYSE: IT), we deliver actionable, objective insight that drives smarter decisions and stronger performance on an organization’s mission-critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have over 19,500 associates globally that support over 15,000 client enterprises in more than 100 countries.

What makes Gartner a great place to work?

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a diversity of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

What we offer:

Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com.

Job Requisition ID:87976

By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence.

Gartner Applicant Privacy Link: https://jobs.gartner.com/applicant-privacy-policy

For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.