Lead Software Engineer - Test

Company Description

About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience ]CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system). Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation.

While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.

Job Description

About the Role

Involved in every phase of SDLC, Lead Software Engineer in Test (Performance) at Freshworks, are in complete ownership of the ensuring performance and scalability of web applications and microservices by doing performance testing of the organization’s cutting-edge projects. 

A performance test engineer’s primary responsibility is creating and maintaining performance test plans, utilizing load testing tools to inject load, analyzing metrics from application and system logs, and simulating system behavior to improve the performance and reliability of the applications.

The candidate should also have enthusiasm for troubleshooting, analyzing, and resolving complex problems, must demonstrate strong problem-solving and communication skills, and be prepared to be an expert performance engineering resource on multiple initiatives of diverse scopes.

This position offers the candidate several opportunities to learn and test world-class B2B SaaS products that are built using cutting-edge technologies.

Responsibilities

• Gathering Performance Testing Requirements, Analyzing and designing performance specifications, defining performance test strategy, creating performance test plans, developing performance scripts for both Web (Front End & Backend) and Microservices
• Execute performance tests for benchmarking, identifying bottlenecks, and determining limits of critical factors
• Identify and isolate performance issues on all layers of the application stack including Network, OS, Application, and Database and analyze root causes of performance issues and provide corrective actions.
• Identifying memory level and thread level issues using heap/thread dumps and analyzing Garbage collection logs using GC analysis tools.
• Deep knowledge in SRE activities for business function’s health, Alerting, Notification, and Monitoring by continuous engagement with Architects, Product Engineering & DevOps.
• Analyzing system memory, CPU, and Run Queue and Identifying performance bottlenecks and remedies.
• Set up Performance test infrastructure by understanding systems environments like shared resources, components, services, CPU, memory, storage, network, etc.
• Create Continuous Integration, Continuous Delivery (CI/CD) infrastructure, and processes to run QA performance scripts.
• Analyze Performance  test results and provide clear and concise reports with recommendations and improvement plans and generate performance test summary reports for every release
• Work closely with development teams, architects, and engineers to test their products under load and make recommendations to improve performance, reliability, and scalability
• Suggest new tools and techniques to improve performance testing efficiency and Implement best-in-class practices in performance testing for Freshworks
• Coordinate with cross-products and provide solutions based on their performance testing requirements

Qualifications

Qualification

• 7 to 10 Years of strong experience in Performance testing/Engineering with a good understanding of performance testing concepts
• Solid experience in assessing the performance, scalability, and resiliency of large-scale web applications, APIs, and backend services with an understanding of multi-tiered and microservice architecture
• Extensive knowledge and hands-on experience in any of the Performance testing and monitoring tools (JMeter, HP LoadRunner, Gatling)
• Experience in APM toolset for monitoring, profiling, and tuning like AppDynamics, New Relic, Grafana, ELK, and similar ones
• Understanding of various performance metrics (CPU, Memory, Disk, and Network)
• Good knowledge in Cloud computing platforms (AWS in specific), Containers (Docker), Kubernetes, Web/UI JavaScript frameworks (e.g. AngularJS, NodeJS, ReactJS), REST, JSON, XML
• Good to have experience in creating monitoring dashboards in Grafana.
• Experience in Databases / SQL (e.g. MySQL, RDS, Elastic Search, Postgres, MongoDB, DynamoDB)
• Experience in message brokers (e.g. Kafka, RabbitMQ)
• Experience testing with containers, cloud, virtualization, and configuration management.
• Experience in setting up a high-volume load model by understanding the product architecture.
• Solid data analysis and problem-solving skills
• Strong self-driven collaborator with the ability to work in diverse teams as a contributing member

Additional Information

All your information will be kept confidential according to EEO guidelines.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.