Senior Technical Support Engineer

Senior Technical Support 

This is an outstanding place to work! 

It all starts with the people. You will love working with colleagues who have a genuine desire to innovate and seek out complicated problems. We each come into work every day trying to make the organization a little better than it was the day before. We ask the tough questions and push each other to be courageous. This occurs in an environment that cultivates authenticity and clarity. We believe in absolute inclusion and diversity. Qualitrol associates enjoy the autonomy, breadth of responsibility, and creativity that are typical in a medium-sized company, while sharing resources, standard methodologies, and career opportunities that are found in a Fortune 500 company like Fortive. 

As a Senior Tech Support Engineer, you will play a key role in supporting our customers worldwide, being able to cover the majority of Qualitrol Products: transformer monitoring, GIS monitoring, Grid Monitoring and Circuit Breaker Monitoring for both pre-sales and post-sales. You will serve as a technical expert and work closely with the Engineering department addressing the technical issues and Field Service department guiding trouble shooting and onsite intervention to provide the best technical support for the customer satisfaction. Organizing training sessions internally and externally to customer will be part of your job

The candidate is result driven, self-reliant professional with a strong technical background in monitoring of high voltage assets and their integration covering Transformer, Grid, GIS and Circuit Breakers. Working experience with Qualitrol monitoring solutions will be highly valued, especially with Online DGA, QTMS, QPDM, QBCM as well GRID monitoring solutions like BEN600 and IDM+. Integration of different systems with knowledge of SCADA communication and IEC61850 protocols would be highly valuable. 

Responsibilities

• Diagnose and troubleshoot both internal (i.e. Field Engineers) and external customer technical issues for various Monitoring devices:
  • Transformer monitoring
    • Online DGA (TM1, TM3, TM8, DGA150)
    • QTMS, Bushing Monitoring (QTMS-BM), and ITM509
    • QPDM
  • Grid monitoring
    • IDM+
    • BEN 6000
  • GIS monitoring
    • QPDM Gen3
  • Circuit Breaker monitoring
    • QBCM
• Research and identify solutions to software and hardware issues
• Remote support for installation, commissioning, maintenance, and repairs
• Organize high quality training to both internal departments and external customers
• Communication protocol troubleshooting and online support configuring and integrating SCADA systems using Modbus, DNP3, and IEC61850 
• Ask customers targeted questions to quickly understand the root of the problem
• Guide clients through a series of actions, either via phone, email, remote connection or chat, until they have solved a technical issue
• Track issues through to resolution, within agreed time limits
• Pre-sales/post-sales assistance for CBM projects
• Provide prompt and accurate feedback to customers 
• Properly escalate unresolved issues to appropriate internal teams (e.g. Engineering, Quality) 
• Ensure all issues are properly logged in SalesForce
• Prioritize and manage several open issues at one time 
• Follow up with clients to ensure their systems are fully functional after troubleshooting 

About Us 

QUALITROL manufactures monitoring and protection devices for high value electrical assets and OEM manufacturing companies. Established in 1945, QUALITROL produces thousands of different types of products on demand and customized to meet our individual customers’ needs. We are the largest and most trusted global leader for partial discharge monitoring, asset protection equipment and information products across power generation, transmission, and distribution. At Qualitrol, we are redefining condition-based monitoring.  

We Are Fortive!! 

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions. 

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions. 

We are a diverse team 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.  

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.  

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.  

At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.  

Fortive: For you, for us, for growth.  

Fortive Corporation Overview

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

Fortive: For you, for us, for growth.