Senior Service Engineer / Service Engineering Lead (Shenzhen)

To reinvent an industry, you have to build an all-star team. Join Formlabs if you want to bring ground-breaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.

Our Channel Services team leverages their business and technical expertise to assist our distributors and resellers in serving their clients by resolving technical issues, investigating machine errors, evaluating printer logs, and teaching technical knowledge.

We're looking for a Senior Service Engineer to service our growing markets in the APAC region. If you love building business relationships, providing outstanding service, sharing your technical knowledge, we want to hear from you! 

The Job:

• Support our APAC distributor & reseller network by email and phone
• Help resellers deliver outstanding service to their customers 
• Train resellers using your technical expertise of Formlabs printers
• Collaborate on solving technical issues with our global engineering team

You:

• Are business-fluent in written and spoken English and Chinese
• Possess strong management capability
• Have at least 2-3 years of B2B service experience in the 3D printing space
• Can quickly resolve technical issues
• Enjoy connecting with people and are a great listener
• Are comfortable and conscientious when speaking on the phone
• Can autonomously manage your time and workload

Bonus Skills:

• Passion for 3D printing and emerging technologies
• Experience in a fast-growing startup environment

We build amazing things. Come join us!

We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.