Senior Manager, Clinical Project Operations

We're looking for a Senior Manager, Clinical Project Operations, to help us to accomplish our mission to improve and extend lives by learning from the experience of every person with cancer. Are you ready to be the next changemaker in cancer care? 

Flatiron Health is a healthtech company using data for good to power smarter care for every person with cancer, around the world. Flatiron partners with cancer centers in the US, Europe and Asia to transform patients’ real-life experiences into real-world evidence and create a more modern, connected oncology ecosystem. Our multidisciplinary teams include oncologists, data scientists, software engineers, epidemiologists, product experts and more. Flatiron Health is an independent affiliate of the Roche Group.

What You'll Do

In this role, you'll work with the Unstructured Data Processing (UDP) team in Flatiron’s Tokyo office, to build and sustain operational systems and processes that support Flatiron’s capabilities to provide real-world data at industry-leading scale and depth. Flatiron’s data solutions and services rely on data operations called “abstraction”, which pair advanced technology with expert clinical specialists to collect complex insights from a variety of clinical documents. Through our abstraction processes, we are able to transform unstructured data to usable structured data at scale. 

Reporting to the General Manager, Flatiron Japan, you'll oversee the Clinical Data Specialist team that designs our proprietary abstraction approach as well as the Abstraction Specialist team, to operationalize the overall abstraction R&D and implementation. You will be responsible for tracking the growth and change in demand for abstraction across our products and for translating this into reliable product development and workforce operations plans. You will collaborate with key cross-functional partners across a broad range of functions within Flatiron to drive our data capability strategy forward. You will define and measure metrics to evaluate key performance goals and promote effective and efficient management of production operations and quality. In addition you will:

• Manage Clinical Data Specialists, including providing feedback, removing roadblocks, and coaching team members, to build and maintain a high performing team
• Manage the team’s capacity, including hiring, onboarding, training, and staffing to projects
• Collaborate with other members of Flatiron’s UDP team in Japan and across the world, to improve speed and flexibility within our abstraction processes, using data to develop and test hypotheses that enable Flatiron to grow abstraction capacity and reduce cost
• Define and implement strategies to scale our abstraction workforce to meet our growing abstraction demand 
• Partner with cross functional teams including product development, software engineering, and business development, to execute our abstraction efficiency plan, dynamically adapt to changes, and drive new data capability development forward in Japan
• Working with experts in our Compliance, Quality and Regulatory Policy teams, identify and implement documentation, governance, and training policies required for generating regulators' buy-in for our Unstructured Data Processing methodologies in Japan
• Advocate for operational and technical solutions that accelerate progress, promote reliability and sustainability of our business processes
• Lead problem-solving discussions with internal stakeholders to ensure teams are collectively making data-driven decisions
• Collaborate with cross functional teams to define data quality control strategies related to abstraction and workforce proficiency

Who You Are

You are a passionate and collaborative problem-solver who values the opportunity to think beyond the way things are. You have a strong operational mindset with the ability to work effectively with others to build and sustain operational systems and to identify opportunities for continuous improvement. You're excited by the prospect of rolling up your sleeves to tackle meaningful problems each and every day, leveraging the insight of  collaborators with deep clinical and technical skills and functions. You’re a kind, passionate and collaborative problem-solver who seeks and gives candid feedback, and values the chance to make an important impact. 

• You have 5+ years in an operational or tactical role and experience leading projects and teams to optimize operational systems and processes
• You are an experienced people manager with 3+ years of management experience and a track record of building successful teams, and coaching your teams to grow and develop
• You have experience in Healthcare in Japan.
• You can keep cross functional teams aligned and on track with strong project management and organizational skills
• You show excellent verbal and written communication skills with demonstrated experience engaging and providing feedback to internal collaborators and external stakeholders 
• You are comfortable with analyzing data and developing metrics to improve and sustain performance. You regularly use analytical tools to quantify the impact of actions, and make data driven decisions based on analysis.
• You have a problem solving mindset, with the ability to distill complex issues, translate them into concrete action plans, and ultimately drive measurable results
• You have a nose for value; ability to effectively prioritize in a challenging, time-sensitive environment
• You have comfort operating in a fast-paced, growing technology environment with ambiguity.
• You are fluent in both Japanese and English and comfortable working in a bilingual environment

Extra Credit

• You have startup experience
• You have work/study experiences in foreign countries or a global environment
• You have hands-on experience working with EHR systems, EDCs or other data management systems in Japanese hospitals
• You are familiar with all aspects of how cancer is managed in Japan and with cancer terminology used in routine oncology care in Japan
• You have experience working with Real World Data

Who we are

Our people are at the center of everything we do. We strive to foster a culture where our teammates feel equipped and empowered to make meaningful contributions with confidence, compassion, and clarity. Visit the Life at Flatiron page to learn more.