Engineering Manager - Voice Telco

The team:

The Voice Telco Development team delivers crucial voice call features for our customer call/contact centre solutions. Our focus is on high performance globally distributed cloud-based solutions to enhance the customer experience and provide next-gen capabilities to our existing Five9 Products. We develop state-of-the-art applications using latest web technologies.

Role purpose:

The role of an Engineer Manager in the Voice Telco Team is to lead a team of developers that will design, develop, and maintain software products enhancing customer experiences by staying updated on technology, collaborating with the team, ensuring software quality, documentation, and problem-solving. This Manager should be hands-on and spending part of the time doing development.

Responsibilities:

• Foster a collaborative and innovative environment to drive continuous improvement and excellence.
• Develop and execute the organisations' product strategy in alignment with business objectives.
• Oversee the design, development, and implementation of full stack applications. Ensure adherence to best practices, standards, and security protocols.
• Support the professional growth and development of team members through coaching, training, and mentorship. Provide opportunities for skill enhancement and knowledge sharing.
• Understands various programming languages, frameworks, and development methodologies, which allow you to make informed decisions and solve complex technical challenges.
• Writing high-quality, efficient, and maintainable code. Should follow coding best practices and contribute to the development of software modules, features, and functionalities.
• Troubleshoot and resolve complex technical issues. When problems arise, you use your experience and problem-solving skills to identify the root causes and implement effective solutions.
• Collaborate with cross-functional teams, including product managers, designers, and quality assurance professionals, to ensure that everyone is aligned on project goals and progress.

Skills, competencies and qualifications:

Required:

• 3+ years of experience in a leadership or management role, with demonstrated ability to lead and motivate teams.
• Experience and able to hire and onboard developers.
• Proficiency in a variety of programming languages, including but not limited to Java, Python etc. 7+ years of professional experience developing Java applications – including delivering RESTful API's.
• Strong experience with web development technologies such as HTML, CSS, JavaScript, and modern front-end frameworks like React, Angular, or Vue.js. 2+ years of professional experience writing React and JavaScript applications.
• Expertise in server-side technologies, databases (SQL and NoSQL), and back-end frameworks like Node.js, Django, Ruby on Rails, or .NET.
• Awareness of web security best practices and the ability to implement security measures to protect applications and data.
• A portfolio of past projects showcasing full-stack development skills.
• Ability to work independently and as part of a collaborative team.
• Strong commitment to delivering high-quality code and solutions on time and within scope.
• Bachelor’s degree (or equivalent) in relevant discipline.

Desirable:

• Experience with Contact Centre, IVR, Virtual Agents, VoIP and telecommunications service providers is advantageous.

Other requirements:

• This position requires the ability to be On Call.

• Five9 Shares
• Bonus Scheme
• 10% Flex Benefits
• Meal Allowance
• Medical Insurance
• Life Insurance
• 25 day Annual Leave + Public Holidays