BASE24 - Senior Site Reliability Engineer

Job Description

Are you ready to unleash your full potential?  We’re looking for people who are passionate about payments to chart Worldpay’s path to being the largest and most-loved payments company in the world.

About the team

The International Platform Acquiring Team is adding a Site Reliability Engineer. Our team is responsible for the transaction lifecycle from Authorization through to clearing, settlement, billing, and reporting. Globally distributed to facilitate the coverage required to meet the customer demands and service levels.

What you will be doing

You will be responsible for the day to day running of the Authorization platform running on HP Non-Stop servers with ACI’s Base-24 Classic in house modified software. You will be engaged in all ITSM disciplines, including incident and problem investigations, change and request fulfilment. You will be working closely with Operations, Engineering, Relationship Management and Customer Success teams. You will be on-call providing support to the service in the event of an incident.

• Investigate and resolve incidents and find root cause of problems within Service Level Objectives / Agreements.

• Follow planned releases and other changes, plan and implement changes in the production environment.

• Monitor the platform and improve alerting and observability.

• Support projects and workstreams in the Authorisation service.

• Assess and identify automation and efficiency improvements.

• Complete compliance, audit, and mandatory training.

What you bring:

• This position requires at least 7 years of experience with Base24

• Bachelor’s degree: Computer Science, Computer Engineering, or other related technical degree. Will consider an additional 6 yrs of experience in lieu of a degree

• Experience with Base24 NCPCOM, OBYDALCI, PATHCOM, PATHWAY, SCUP

• Additional experience with HP Non-Stop TACL, SQL, ISO 8583, APACS

• Card Payment Processing Business Knowledge

• ITSM knowledge

Added bonus if you have:

• Implementation and Maintenance of PROGNOSIS.

• HP Non-Stop EMS, ENFORM, ENSCRIBE, FUP.

• HP Non-Stop GUARDIAN, PERUSE, RELATE. SPOOLCOM, TAL.

What we offer you

• A competitive salary and benefits

• A variety of career development tools, resources, and opportunities

• The chance to work on some of the most challenging, relevant issues in the payment industry.

• Time to support charities and give back in your community,

 

FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $89,180.00 - $149,820.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.

Privacy Statement

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EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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