Applications and Solutions Engineer

Reports To

Head of Sales

Job Overview

Join First Resonance as an Applications Engineer and play a pivotal role in revolutionizing the manufacturing industry with our innovative software solution, ION. Our team works with cutting-edge companies worldwide, providing them with the tools and ideology to build better, faster, and with enhanced traceability. We are seeking Manufacturing Engineers or those with manufacturing experience to bring their expertise to our dynamic Sales team.

As an Applications Engineer, you will ensure our customers achieve outstanding results by gathering valuable insights from prospective and current customers and identifying and relating to our customer’s challenges. The ideal candidate must have both technical knowledge and in-depth knowledge of manufacturing processes to be able to understand the business case needs behind them. We are looking for candidates who are data-driven, curious, inquisitive, and dedicated to rapid learning and growth.

Responsibilities and Duties

• Provide regional support to First Resonance Sales by communicating extensive product, technological, and practical knowledge as required during sales visits, web conferences, and teleconferences.
• Conduct on-site manufacturing operation audits for our prospective and current customers to understand, address, and improve their priorities, business goals, and requirements.
• Identify solutions to the customer’s stated needs that utilize existing First Resonance’s product functionality.
• Communicate product enhancement requests in a manner that identifies the customer’s business needs, when they are beyond the boundaries of First Resonance’s current product functionality.
• Draft custom engineering requests to First Resonance Product Team that accurately describe the customer’s background, motivation, and requirements for functionality
• Author technical response documentation in support of a sales opportunity (requests for proposals, capabilities matrices, and statements of work)
• Develop new or contribute to existing technical sales collateral such as interface/module overviews, product reference guides, and recorded demonstrations.
• Support webinars, trade shows, user group meetings, and similar events as required.
• Maintain a productive and collaborative relationship between sales applications and deployment to ensure a seamless transition for the customer.
• Support First Resonance in additional capacities as required, such as training sessions, and satellite office support.
• Continuous self-education on new releases including underlying technology and product capability, use, and installation.

Qualifications-must haves

• 3+ years of experience in manufacturing-related fields, such as autonomous vehicles, computer vision, robotics, etc.
• Bachelor's Degree in Engineering, Computer Science, or a related Technology field.
• Exceptional communication skills in both written and oral English.
• Strong analytical and troubleshooting abilities.
• Proficiency in learning new software features with minimal guidance.
• Working knowledge of supporting application software, such as Google Apps, Microsoft Word, Excel, PowerPoint, and Visio.
• Possess the skills necessary to produce well-written summarized reports for management and colleagues.
• Curiosity and passion for solving manufacturing problems using modern software solutions.
• Willingness to travel to customers (Up to 25%).