Site Reliability Engineer (SRE - Remote)

Fireflies.ai is an AI voice assistant that automatically takes notes, makes meetings searchable, and delivers key insights from conversations. We are growing rapidly across tens of thousands of organizations and growing our footprint inside Fortune 500 companies. Chances are you've seen Fireflies in one of your meetings!  Fireflies integrates with all the major video-conferencing platforms including Zoom, Google Meet, Teams, Webex, and more. We are a globally distributed team across 15+ countries.

We’re looking for a Site reliability engineer with more than 4 years of work experience who will play a major role in our team and be in charge of building out the SRE function and process. Up until now, the responsibility has been spread across senior engineers.

We embrace Google's approach to site reliability and have enough thorny technical problems to make life exciting but a bounded amount of toil: see https://landing.google.com/sre/sre-book/chapters/eliminating-toil/ .We obsess about our infrastructure as a competitive advantage and are looking for the right person to help us take things to the next level.

What you’ll do:

• Ensure the performance and quality of our infrastructure. 
• Quickly detect, diagnose, and respond to incidents that arise during your shift
• Find and exploit opportunities for automation wherever we can get them
• Expand on our monitoring and metrics to capture improvements in reliability, availability, latency, and overall system health
• Lead the charge for incident responses and integrate postmortems into the team's culture
• Build out the SRE function in terms of people and process

Qualities and skills you have:

• Take a high degree of ownership and pride in the quality of your work
• Should be proficient in Kubernetes (worked in k8s prod systems)  
• Worked on Google Cloud Platform production systems (Other cloud providers also would do - but GCP is preferred)
• Has a great understanding of metrics and helped/worked as part of Observability stack (NewRelic, ELK, Prometheus, Grafana, Nagios, or similar. But NewRelic would be a great addition (not mandatory as such, but good to have)
• Prior experience in handling highly scalable systems  - K8s clusters/Stacks
• Loves to automate everything
• Hands-on experience with 'Infrastructure as Code' (with any IaC automation tools - Cloud-formation, Terraform, Helm Charts, etc. Again Helm is preferred or in general Terraform would work)
• Ambitious, curious, resourceful, with a positive attitude
• Strong communication and documentation skills
• Have successfully managed mission-critical production systems
• Have a Bachelor's degree in Computer Science or a related field involving software/systems engineering, or equivalent practical experience
• Bonus: Experience with audio/video streaming systems

Values that are important to us:

• You're data-driven and customer focused
• You measure your results & automate when possible
• You get 10% better at something every week
• You have an internal compass and take accountability & initiative
• You thrive in globally distributed, 100% remote teams

Benefits:

• Work remotely anywhere in your respective country
• Direct Payment (no tax withheld)
• Ability to move laterally within the team easily
• Bounty Programs & Monetary Incentives
• Quarterly bonus (For Engineering, Sales)
• Annual reviews/potential appraisals
• 14 days PTO + can take more time off as required (Flexible Leave Policy).
• Competitive Salary
• No boss culture
• Flexible working Hours
• Laptop reimbursement or BYOD policy
• LGBTQ+ friendly
• Company Offsite/Virtual Retreat

About us: