Product Assurance Engineer

Job Posting:

Ferguson is a leading value-added distributor in North America providing expertise, solutions, and products. From infrastructure, plumbing, and appliances to HVAC, fire, fabrication, and more, we exist to make our customers’ complex projects simple, successful, and sustainable.

The Product Assurance Engineer supports the efforts of the Product Assurance team specific to Product Quality and Compliance, with the goal to ensure the products we sell comply with all market and legal requirements, are safe, meet or exceed industry standards and specifications, and are sourced from vendors that comply with our overall requirements. Will also apply quality tools and techniques for preventing and investigating product quality issues and facilitate improvements to our products and processes.

Location:

This role is approved to be fully remote and can be based in the United States.

Responsibilities:

General:

• Work with other engineers and analysts on a cohesive team to accomplish goals and proactively drive product quality and compliance from the inception stage.

• Manage larger projects within Product Assurance which require cross functional coordination within Ferguson groups, as well as outside the organization.

• Offer outstanding customer service to internal and external customers with product assurance related issues. Develop benchmarks, reporting, and analysis for specific product categories.

Product Quality:

• Ensure processes such as vendor onboarding (Stage Gate) are followed at the product / sourcing inception stage so that product quality and compliance targets are met.

• Monitor, document, and report product quality issues and draft product advisories and recalls.

• Provide technical support to downstream customers by coordinating product inspections or product testing to support root cause analysis.

• Participate in or lead vendor quality audits as needed and support inspections.

• Work with vendors to implement corrective actions and develop product improvements.

• Review nonconformance data and make data-driven decisions for the best resolutions.

Product Compliance:

• Lead the Own Brand certification program for specific categories, ensuring products are properly tested, labeled, and marked as required and are safe for consumer and contractor use in the market.

• Work with third party certification and testing agencies to make sure specific Own Brand products are properly certified. Examples: UL, ETL, FM, CSA, ASME, NEC, ASTM, ANSI, MSS, NFPA, NSF, etc.

• Research industry compliance regulations and policies at federal and state level.

• Create and/or revise compliance policies and related documentation, including standard operating procedures, spec sheets, product certification databases, etc.

• Communicate compliance policies and guidelines to category management, legal and designated departments.

Qualifications:

• Bachelor's degree is required with preference in an engineering field. Demonstrated quality assurance or compliance experience will be considered.

• 3-5 years experience in product quality and compliance.

• ASQ Certification(s) is a plus: CQE, CQA, CQPA, or CMQ/OE

• Experience with quality tools, such as six sigma, lean manufacturing, FMEA, and root cause analysis (8D, 5Why, etc.)

• Knowledge of industry compliance requirements including ASME, ASTM, ANSI, MSS, NSF, NFPA, CSA, ETL, NEC, DOE, CEC, Energy Star, UL approvals, etc.

• Knowledge of Consumer Product Safety Commission (CPSC) rules, regulations, and processes regarding recalls.

• Ability to analyze complex issues and produce working solutions.

• Strong process orientation.

• Ability to prioritize, multitask and manage deadlines.

• Ability to handle stress and work well in a fast-paced environment.

• Ability to work well independently and as a team.

• Excellent communication skills (oral, written and telephone skills).

• Strong computer skills (Microsoft Office: Word, Excel, Power BI, PowerPoint).

• Effective listening and interpersonal skills.

• Poise and maturity to interact with management, vendors, and customers.

• Interact if needed with regulatory and certification agencies.

• Support and enforce corporate policies and initiatives.

Ferguson is dedicated to providing meaningful benefits programs and products to our associates and their families—geared toward benefits, wellness, financial protection, and retirement savings. Ferguson offers a competitive benefits package that includes medical, dental, vision, retirement savings with company match, paid leave (vacation, sick, personal, holiday, and parental), employee assistance programs, associate discounts, community involvement opportunities, and much more!

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Pay Range:

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Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

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This role is Bonus or Incentive Plan eligible.

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The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information