Cloud Engineer - Nordics

Customer Cloud Engineer - Nordics + Northern Europe 

A Customer Cloud Engineer at Fastly is a customer facing position, where you will be responsible for the technical relationship with around 6-7 customers across the Nordics and the Northern Europe region. The role is responsible for helping organizations understand various technologies such as Edge Computing and CDN architectures, as well as assisting them on efficiently migrating workloads to Fastly, all while linking technology with measurable business value. 

You should be able to demonstrate a strong background in engineering or development and troubleshooting, with the ability to drive technical ownership across assigned strategic customer accounts, bringing emotional intelligence and clear communication to all interactions and audiences (both technical and non-technical). With your technical expertise, you should act as a problem solver, identifying challenges and advocating solutions. 

At Fastly, we are looking for individuals who are passionate about technology and have an ongoing drive and capability to absorb and retain vast amounts of deep technical information.

What You’ll Do:

• As the resident Fastly architect for your customer, you are an extension of the customer’s technical team, and represent and champion the customers needs within Fastly
• Develop technical relationships with customers to build a deep understanding of their team, infrastructure, plans, and problems they are encountering
• Post sales implementation of Fastly products, such as logging endpoints, image optimization and VCL coding while documenting key aspects of the customer’s configuration for troubleshooting and engagement
• Investigate and recommend improvements to customers implementation and utilization of Fastly’s technology stack
• Look for opportunities to introduce new Fastly products that compliment the customer’s needs
• Partner internally to create customer strategies and assist in support requests or problems for assigned customers
• Participate in regularly scheduled customer meetings on-site and by video/phone as necessary, including cadence calls and Quarterly Business Review meetings
• Responsible for tracking and reporting on the health of your customer accounts, providing regular updates to Client Services leadership

What We’re Looking For:

• 5 + years Pre-Sales or Post-Sales experience in Sales Engineering, Web Development, Customer facing DevOps Engineer, Technical Account Management, or Solutions Architect
• Fluency in Swedish and English is required for this position - both written and verbal with strong communication skills.
• This is a hands on role, you must be willing to roll your sleeves hop on the keyboard and tackle customer issues and requests
• Able to present technical concepts to various business stakeholders (technical and non-technical). Able to outline deliverables and business impact. 
• Empathy and understanding of the customer, with prior experience working with customers both Face to face and remotely. 
• Understanding of networking, including, BGP, internet routing, and the difference between transit and peering
• Strong understanding and experience of HTTP/s, TCP, TLS, DNS, HLS, DASH, Load Balancing, Apache, NGINX
• Hands-on experience with Linux and scripting languages/tools such as (Python, Sed, Awk, Perl, JSON, Ruby, GO, Node.js)
• Experience with internet and cloud based architecture as well as an understanding of bare metal deployments as well as cloud environments such as AWS, Azure, and GCP
• Possess a comfort level with presenting and leading customer presentations and training
• Strong interpersonal, communication and feedback (writing and verbal), critical thinking & analytical skills
• Capable and willing to travel for customer meetings as necessary
• While most duties will be performed during normal business hours, there is an occasional requirement for a flexible schedule as necessary based on customer needs

We'll be super impressed if you have experience in any of these: 

• Experience with Varnish, Varnish Configuration Language
• Streaming video/audio technologies or experience in e-commerce technologies/solutions
• Experience in the CDN or cloud computing industries

Work Hours: 

• This position will require you to be available during core business hours. 

Work Location(s) & Travel Requirements: 

This position is a remote role and open to candidates residing in the following locations: Stockholm or Sweden (Remote) only. 

This position may require travel across the region, and Internationally as required by your role or requested by your manager.

Benefits:

We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings? 

We offer a comprehensive benefits package designed to meet your needs. Our offerings may vary depending on the country where you work and are subject to change.

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