Senior Director - Cloud Operations Engineering

Company Description

At Fannie Mae, futures are made. The inspiring work we do helps make a home a possibility for millions of homeowners and renters. Every day offers compelling opportunities to use tech to tackle housing’s biggest challenges and impact the future of the industry. You’ll be a part of an expert team thriving in an energizing, flexible environment. Here, you will grow your career and help create access to fair, affordable housing finance.

Job Description

In this compelling leadership position, you will plan and direct the work of a team who organize cloud-related incidents while proposing and implementing solutions to quickly restore service in order to eliminate or minimize business impact to external and internal customers. In this role, you will coordinate operational activities of the unit through the efforts of subordinate staff managers.

THE IMPACT YOU WILL MAKE
The Support and Tools - Cloud Operations Engineering - Senior Director role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:

• Lead strategy and direction and drive excellence in the Cloud Operations space.
• Lead the execution of Fannie Mae’s technology strategy and vision with an emphasis on delivering transformational change while using an agile organizational model to drive IT Cloud Operations objectives in alignment with overall Business and IT Strategy.
• Plan, build, run and manage enterprise Cloud operations including strategies, plan development, plan exercising, and manage related IT budgets, annual program agendas, and recovery improvement metrics.
• Oversee the health of our production environments through operational leadership of our external and cloud technology platforms
• Implement processes and procedures that increase cloud service reliability and continually improve SLA
• Deploy alerting mechanisms and real-time dashboards to monitor cloud service failures and performance and corelate the alrts.
• Partner with Cloud Governance on accountability for measuring KPI’s, activities and performance.
• Collaborate with other teams in developing enterprise solution for Natural Language Processing experience through Supervised Machine Learning models for classification use-cases like Sentiment Analysis and topic modeling.
• Investigate opportunities for automation in the Cloud Operations space and utilize the automation team members to deliver on the same.
• Develop and manage standardized and highly efficient technology services; ensure reliability and scalability of infrastructure in a dynamic environment.
• Implement and orchestrate various enterprisewide cloud-related changes with production stability in mind.
• Analyze and implement required changes that arise after provisioning cloud environments for applications.
• Provide technical expertise and support for cloud-hosted application releases.
• Facilitate communications about outages/changes between vendors and various internal stakeholders.
• Partner with other Architecture, Engineering and Information security teams to monitor emerging cloud and infrastructure technologies to better evaluate differentiated vendor offerings.
• Champion and advocate for the value of diversity, equity and inclusion

Qualifications

Minimum Required Experiences

• 8 years

Desired Experiences

• Bachelor degree or equivalent; Master degree preferred
• Experience in the Fintech or Financial Services vertical 

Skills

• 8+ years of management experience in Information technology with expertise in operations, infrastructure, security and technical architecture; 5+ years of experience with managing large teams.
• 5-7 years of experience with AWS, Azure or GCP Cloud and traditional infrastructure (compute, storage, networking, database, middleware) and ITSM operations frameworks (ITIL, MOF, COBIT, etc) required to manage provisioning, capacity, performance and other key operations in hybrid infrastructure.
• Demonstrated experience leading 24 x 7 Cloud Operations team across a variety of *aaS architectures and associated operations in a matrixed, cross-functional organization.
• Strong business acumen and relationship management skills. Ability to anticipate user requirements and identify and resolve complex problems; strong customer service and communication skills.
• Demonstrated experience in effectively managing multiple projects of various size from small to enterprise utilizing various methods (waterfall, agile) in a cross-functional environment
• Professional cloud certification (AWS, Azure, or GCP) preferred.
• Ability to attract, foster and retain exceptional talent necessary and build effective operation teams
• Demonstrable skills and ability to develop practical solutions to address complex technological and organizational challenges
• Skilled in defining meaningful and achievable Service Level Agreements (SLAs).
• Cultivate and maintain positive, collaborative and productive working relationships across all internal and external stakeholders
• Capacity and agility to digest new information quickly, and apply existing knowledge to make connections across different areas and identify key areas to explore
• Excellent skills in analyzing and depicting patterns and trends from data collected from multiple sources
• Full knowledge and experience with current stack of cloud technologies (especially AWS), latest security and regulatory requirements
• Excellent understanding of at least 8 of the following - AWS EC2, Lambda, Beanstalk, ECS, CloudTrail, CloudWatch, Systems Manager, VPC, CloudFront, ALB, Neptune, RDS, Redshift, Aurora, Glue.
• Skilled in Python object-oriented programming, ServiceNow and Jira.
• Excellent skills in monitoring, tracing, profiling, and diagnosing distributed software services, system internals, databases, and transactions with inherit ability to quickly grasp and logically resolve complex technical issues.
• The group of skills related to Business Resilience including managing crisis events, assessing business impact, and planning and managing business continuity
• The group of skills related to Risk Assessment and Management including evaluating and designing controls, conducting impact assessments, identifying control gaps, remediating risk, etc.
• Collective capabilities for leadership, including leading teams, giving feedback, facilitating meetings, and coaching and mentoring
• Experience in the process of analyzing data to identify trends or relationships to inform conclusions about the data
• Skilled in cloud technologies and cloud computing
• Experience identifying measures, or indicators of system performance, and the actions needed to improve or correct performance to achieve desired outcomes
• Working with people with different functional expertise respectfully and cooperatively to work toward a common goal
• Ability to frame ideas as systems and analyzing the inputs, outputs, and process
• The group of skills related to Governance and Compliance including creating policies, evaluating compliance, conducting internal investigations, developing data governance, etc.
• The group of skills related to Product Development including designing products, developing product roadmaps, translating design requirements, prototyping, etc.
• Experience identifying and selecting strategic options, and identifying resources to meet the defined objectives
• The group of skills related to Communication including communicating in writing or verbally, copywriting, planning and distributing communication, etc.
• Skilled in documentation and database reporting for the purposes of analysis, data discovery, and decision-making with the use of relevant software such as Crystal Reports, Excel, or SSRS
• Adept at managing project plans, resources, and people to ensure successful project completion
• The group of skills related to Identity and Access Management including managing roles and entitlement and managing identity and access privileges
• The group of skills related to Influencing including negotiating, persuading others, facilitating meetings, and resolving conflict
• Skilled in creating and managing databases with the use of relevant software such as MySQL
• Ability to transform business processes using BPA, RPA, or other technology-enabled automation
• The group of skills related to Programming including coding, debugging, and using relevant programming languages
• Organized and detail-oriented with the ability to meet deadlines in a fast-paced environment

Additional Information

The future is what you make it to be. Discover compelling opportunities at careers.fanniemae.com.

Fannie Mae is an Equal Opportunity Employer, which means we are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, religion, national origin, gender, gender identity, sexual orientation, personal appearance, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation in the application process, email us at careers_mailbox@fanniemae.com.
 

The hiring range for this role is set forth on each of our job postings located on Fannie Mae's Career Site. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee’s physical, mental, emotional, and financial well-being. See more here.