Senior QA Automation Engineer

Company Description

Experian is the world’s leading global information services company. During life’s big moments — from buying a home or a car to sending a child to college to growing a business by connecting with new customers — we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.

We have 17,800 people operating across 44 countries, and every day we’re investing in new technologies, talented people and innovation to help all our clients maximize every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index.

Learn more at www.experianplc.com or visit our global content hub at our global news blog for the latest news and insights from the Group

Experian is the world’s leading global information services company. During life’s big moments — from buying a home or a car to sending a child to college to growing a business by connecting with new customers — we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.

We have 17,800 people operating across 44 countries, and every day we’re investing in new technologies, talented people and innovation to help all our clients maximize every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index.

Learn more at www.experianplc.com or visit our global content hub at our global news blog for the latest news and insights from the Group

Job Description

What you’ll be doing 

The Senior QA Automation Engineer is passionate about evolving from manual testing to automated testing for a consumer-facing IVR supporting Experian’s Consumer Services contact centers. You will be responsible for developing, maintaining, and executing automation scripts. You have proven experience developing and maintaining automated test scripts to reduce repetitive manual testing. 

Operate partially within US Eastern time zone.

Responsibilities include: 

• Independently design, develop, and deliver an automation framework for products with a quality mindset 
• Extensive knowledge on automated testing for contact center telephony and IVR technologies 
• Design and develop test automation scripts leveraging Cyara, create test suites, configure & orchestrate test environments/infrastructure and perform test execution 
• Define the overall test strategy and metrics, develop test plans, and coordinate execution to deliver a high-quality service to the organization 
• A scrum team member to deliver quality automation aligned with each sprint to support DevOps. Prepares test scenarios, test cases, QA stories, and acceptance criteria, aligning them with the developing stories for the product increment being delivered in the sprint 
• Coach and mentor others on test automation tools and coding practices 
• Collaborates with project teams to understand project architecture and business requirements to devise an automation test strategy and test plans 
• Work closely with product owners and scrum masters to determine acceptance criteria for testing 
• Ensure the correctness and completeness of voice applications 
• Experience verifying the logic of the Call Flow and business requirements 
• A change agent for continuous improvement that delivers robust performance testing strategies and methods. Effective at communicating ideas 
• Maintain the relationships necessary to ensure automation solution is adopted across team members and serves the needs of our business  
• Promote excellent development practices for coded test frameworks, including participating in code reviews and source control management 
• Coordinate End-to-End testing across different product and domain teams 
• Document and Track test artifacts inappropriate applications – Jira, source-code control (test automation scripts) 
• Maintain tools used in test development, including source control, test management, and release systems 
• Develop and maintain requirements traceability matrices 
• Communicate any obstacles to raise awareness and avoid project impediments and overall project timeline disruption 
• Perform manual testing as required 

Qualifications

Qualifications 

• 6 to 7 years of software testing experience 
• 3+ years developing/building automation test frameworks and tools 
• 3+ years of proven experience transforming manual testing to high efficiency automated testing 
• Prior experience in software quality assurance technical testing in one or more of the following Voice Contact Center technologies (Voice, IVR, Call Routing, CTI, and Agent Desktop, and call routing) 
• Enjoys working in a faced based collaborative environment 
• BA/BS degree or equivalent experience in the software testing or development field 
• Experience testing APIs 
• Cyara experience preferred 
• Strong proficiency in Selenium, Javascript, Github 
• Develops technical documentation on applications and system 
• Strong knowledge of software QA methodologies, tools, and processes 
• Experience in writing clear, concise, and comprehensive test plans and test cases 
• Knowledge of testing integrations and end-to-end system processes. 

Additional Information

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