Associate Product Sustenance Engineer

Company Description

About Eurofins

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and the environment safer, healthier and more sustainable. From the food you eat to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins is a global leader in food, environmental, pharmaceutical and cosmetic product testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.

In over just 35 years, Eurofins has grown from one laboratory in Nantes, France to 62,000 staff across a network of over 1,000 independent companies in 61 countries, operating 900 laboratories. Performing over 450 million tests every year, Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing.

Eurofins is one of the fastest growing listed European companies with a listing on the French stock exchange since 1997. 

Eurofins IT Solutions India Pvt Ltd (EITSI) is a fully owned subsidiary of Eurofins and functions as a Global Software Delivery Center exclusively catering to Eurofins Global IT business needs. The code shipped out of EITSI impacts the global network of Eurofins labs and services.

The primary focus at EITSI is to develop the next generation LIMS (Lab Information Management system), Customer portals, e-commerce solutions, ERP/CRM system, Mobile Apps & other B2B platforms for various Eurofins Laboratories and businesses. Young and dynamic, we have a rich culture and we offer fulfilling careers.

Job Description

POSITION TITLE (ENGLISH): Associate Product Support Specialist          

REPORTING TO: Manager                              

REPORTING LOCATION: Bangalore                

WORKING LOCATION: Bangalore                    

SUMMARY OF POSITION AND OBJECTIVES:

                                                 The Associate Sustenance Engineer is responsible for IT application support activities including maintenance, administration, and Level 2 support. They will work closely with the Eurofins resources working in Labs, Business Analyst and Service Desk to provide Level 2 support and to ensure timely and efficient resolution of IT application-related incidents and service requests. They will support Change and Problem management process also.

POSITION & OBJECTIVES:

Job description:

1) Develop expertise on in-house applications.

2) Responsible to drive all technical and functional issues towards closure

3) L2 support - diagnosis, investigation, resolution, coordination with business, application owners, infrastructure support

4) Creation of ticket and tracking through lifecycle

5) Co-ordinate with L3 support for application bug/ enhancement requirement. 

6) Support L3 team during implementation.

This role involves 24*5 rotational shifts supporting internal customers (within the organization) and On-Call support.

EVOLUTION:

What we offer:

EITS India is a Young, Dynamic and Growing organization with lot of career growth prospects. We strongly believe that ‘Our people are our assets’ and we ensure that all our staff are provided with great work environment, good benefits and challenging Global projects to enable a fulfilling career. We are committed to provide enriching experience to our employees.

QUALIFICATIONS AND EXPERIENCE REQUIRED:

BSC/MSC/BC/MCA/MS-IT, BS-IT

• Excellent analytical and problem solving skills
• Excellent verbal/written communication skills. Competent in English.
• Good knowledge on database manipulation skills (like MSSQL/T-SQL scripts/queries)

Profile description:

Strong communication and interpersonal skills, with an ability to communicate effectively and professionally.

Ability to produce clear written material.

Ability to communicate technical information in a clear and understandable manner to non-technical stakeholders.

Customer focused and goal orientated with keen attention to detail.

Strong sense of ownership and ability to follow tasks through to completion

Qualifications

Additional Information