Description

Encompass enables fast, accurate identity validation and verification of corporate customers, and a gold standard approach to KYC. Our award-winning corporate digital identity (CDI) platform incorporates real-time data and documents from authoritative global public data sources and private customer information, to create and maintain digital risk profiles.

Utilizing the expertise of a global transformation team of KYC and banking industry experts, as well as strategic data, technology and consulting partnerships, enables seamless integration of Encompass into existing workflows and systems. With Encompass the world’s leading banks improve customer experience and increase business opportunities through consistent regulatory compliance and risk mitigation.

With offices in Amsterdam, Belgrade, Glasgow, London, New York, Singapore and Sydney, we are a rapidly growing international company offering a chance to be part of our success - read on if you think you’re up for the challenge

We are looking for a Software Engineer to join our Agile Operational Support & Delivery Team.

This is an exciting opportunity that will suit a multiskilled developer with exceptional technical; problem solving; communication & collaboration skills, who enjoys variation in their work. Operational Support (Ops Support) work on a wide range of issues, fixes, and enhancements for our customers, often aligning with and leading the wider software delivery capabilities of our fast-moving SaaS product delivery.

As Encompass continues to grow the Ops Support team is ever more critical in allowing us to respond to customer needs – you will own requests and issues from triage to resolution, working as part of an extremely collaborative team of engineers focused on customer support as well as delivery, where camaraderie is a key enabler and attribute

About the role

Day to day you will:

Lead on the triage of issues, establishing impact, size and complexity of fixes required.
Lead on and own issues (including Problems and Enhancements) developing fixes in a range of technology, including: Java; Groovy; Docker; Kubernetes; MongoDB; DataDog; Selenium; Clojure; Angular JS; React; Spring; Tomcat; ActiveMQ; Bamboo; git.
Respond and resolve incidents interrupting use and delivery of the SaaS platform.
Collaborate with the team and beyond to complete tasks.
Contributing to the definition and execution of the test approach for our product.
Designing, implementing, and supporting test harnesses as needed.
Developing unit, functional and integration automated tests.
Conduct insightful, comprehensive code and design reviews.
Contribute to the Encompass engineering community - providing technical leadership, coaching, and mentoring the team, promoting knowledge sharing and adoption of good practice.
Assist with releases and deployment of fixes, as necessary.
You will be involved in identifying appropriate technology and approaches, deciding when software should be written.

We offer a rewarding and challenging place to work, a transparent and collaborative culture and a well rounded benefits package. Below are some of what we currently offer:

Participation in our industry leading share options scheme
Private Medical Plan
20 days a year Work From Anywhere policy for all staff
Flexible-first working policy
L&D budget for all members of staff
Udemy license access for all members of staff to support learning and career development.
Enhanced annual, personal and parental leave schemes.
Paid volunteering leave programme
Employer recognition and employee assistance programmes

Encompass

Business Intelligence Compliance FinTech Information Technology SaaS Software

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