Junior IT Support Engineer

Docyt is a fully remote cloud-based company. We are currently looking for a self-driven and motivated Member of Technical Staff who can support the IT needs of corporate systems and networks. A successful candidate should have experience configuring, supporting, and improving IT infrastructure and processes in fast-moving cloud-based companies as well as collaborating with Security and Compliance on establishing and maintaining security-minded processes and procedures

Maintain accurate and up-to-date documentation of IT systems, processes, and procedures, including creating user guides and managing company asset and employee details.

Implement and enforce security policies and procedures to protect the organization's IT assets and data, including user access management, quarterly access reviews for all applications, and adherence to IT audit guidelines.

Support centralized device management system (Hexnode)

Implement and manage Single Sign-On (SSO) in our internal systems

Manage centralized anti-virus and malware protection for company devices

Support Docyt’s employees and contractors with their technical needs

Organize, document, and enforce JIRA-based task management workflows

Provide IT and application training to employees

Manage production network security (VPN, firewalls)

Working with external vendors for services and support

Managing and deploying corporate hardware (computers, laptops)

BS/MS in IT or similar experience

3+ years in technical IT support Windows, Mac OS X, Linux

Excellent written and spoken English skills

Single Sign On (SAML, Okta) MDM (Hexnode)

Experience managing and configuring AWS EC2 instances and Security Groups

2+ years of experience supporting systems like GSuite, Atlassian (JIRA, Confluence), Slack, OpenVPN, AWS, Google Cloud, Zoom

Good understanding of networking and security