Senior Manager, Global Solution Engineering

Position Title: Senior Manager, Global Solution Engineering

Location: Singapore

Your role 

This role requires advanced sales and technical skills to support Digital Realty's diverse global customer base. As a Senior Manager in Sales Engineering, you will lead efforts across multiple functions, working closely with your peers to deliver pre-sales functional support to prospective customers. You will drive strategic engagements, leveraging your expertise in electrical engineering to meet customer needs. This position provides an opportunity to deepen your knowledge of Digital Realty’s cutting-edge solutions to customer data gravity and AI challenges and gain comprehensive exposure to the dynamic data center industry.

What you’ll do 

• Leading prospect engagements, including being the primary responder to customer RFPs, preparing for site tours, sales calls, proposal generation, pricing, and contract negotiations.
• Conducting thorough evaluations of customer needs, designing, and presenting preliminary solutions that address their requirements.
• Acquiring an in-depth understanding of facility infrastructure and the nuances associated with various buildings.
• Employing state-of-the-art CFD modeling software for cooling architecture analysis, and using AutoCAD to assist customers in designing the most efficient data center layouts.
• Collecting, reviewing, and analyzing facility construction and engineering drawings with customers to ensure accuracy and alignment with project goals.
• Engaging with the professional community by attending technical forums, presenting papers at industry events, and staying updated on the latest technology trends.
• Supporting the administration and development of training programs for the Sales Engineering Team to enhance team capabilities and service quality.
• Spending a significant amount of time in the field, primarily at data centers, and being prepared to support data centers in other markets as needed.
• Traveling up to 25% of the time, to ensure customer support and engagement are maintained across different locations.
• And many more…

What you’ll need

Basic Qualifications for Consideration:

• Bachelor’s degree in electrical engineering.
• 5 to 8 years of experience in designing mission-critical, high-tech facilities, data centers or related fields.
• Strong technical understanding in Mechanical and Electrical infrastructure in data center buildings, provisioning/configuration of M&E, BMS, Fire protection systems within white space. Familiarity with design and construction processes is highly desirable.
• Excellent interpersonal and presentation skills, with a proven ability to engage with customers effectively, particularly in technical discussions.
• Experience in project management, including document management and project tracking, with a strong organizational capability to manage multiple projects simultaneously.
• Proficiency in MS Word, Excel, Visio, AutoCAD, and Adobe Acrobat.

Preferred Qualifications for Consideration:

• Previous experience in product management, business development, or consulting in IT infrastructure or related industries.
• Bilingual proficiency in English and Chinese, both spoken and written.
• Comfort in public speaking and presenting to groups, with the ability to lead tours and provide technical information to large audiences.
• 2-3 years of sales or operations experience in data center industry.

Just as important as your experience and skills will be the following characteristics and competencies:

• A strong commitment to delivering excellent customer service to clients and co-workers.
• The ability to quickly learn and apply both technical and business concepts in a fast-paced environment.
• Effectively respond to complex inquiries or complaints, offering clear and concise solutions.
• Strong organizational skills with a meticulous approach to task management, openness to new ideas, and a proactive attitude toward problem-solving.

A bit about us

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx®) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 28 countries on six continents.

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. 

Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us. 

Our Compensation Philosophy

Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.

This is an exciting time to join our business so apply now and make your mark on our future.

Notes:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Digital Realty is an equal opportunity employer, EOE/AA/M/F/Vets/Disabled.  All applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or protected veteran status, or other status protected by law or Company policy.

Digital Realty is a publicly traded company (NYSE: DLR) with investment grade ratings from all three major ratings agencies.

Please do not forward unsolicited resumes to any employee of Digital Realty and its subsidiaries. Digital Realty is not responsible for any fees related to unsolicited referrals.