Service Delivery Engineer 2 - IT Depot Manager

Service Delivery Engineer 2

Dell Technologies customers rely on our products and services to drive progress. So we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfill their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.

Join us to do the best work of your career and make a profound social impact as a Service Delivery Engineer on our Service Delivery Team in [Bangalore].
 

What you’ll achieve

As an subject matter expert you will be responsible for supporting the Corporate IT Business community, providing escalation-level support for IT Depot support issues. You will work with large global customer on IT depot/warehouse operations.

You will:

• Monitor tracking of IT inventory, including hardware, software, and peripherals. 

• Lead regular audits to reconcile physical inventory with database records 

• Plan and configure IT equipment for deployment to end-users

• Document all activities related to inventory management, staging, and depot operations 

• Leads process improvements, identifies inefficiencies, and reports them to management; Assists management in coordinating and conducting team meetings and group discussions

• Manage functions such as shift schedules, training, research issues, ad hoc reporting, and client escalation

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• 4+ years of experience in onsite IT support and/or IT Depot management.

• Strong knowledge of installing, troubleshooting, configuring, and repairing Desktops, laptops and printers, exchange ActiveSync, configuration of emails on iPhone and Android, Voice/Telecom and voice messaging systems.

• Strong skills with business applications such as MS Excel and PowerPoint

• Advanced troubleshooting skills

• Advanced customer Service skills

Desirable Requirements

• Certifications such as ITIL, CompTIA A+, Microsoft Certified: Azure Administrator, or equivalent 

• Knowledge of appropriate networks, products and protocols

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Application closing date: 30 Oct 2024

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.