Senior Technical Solutions Operations Engineer

Job Description:

Technical Solutions are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. You will be part of a team immersed in a startup-like environment where you will be challenged, but also will immediately witness your contributions to Datadog. As part of the Support Operations Engineering team, you will use your various skills to support the global Technical Solutions team, building and maintaining our internal tooling and workflows.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Support, maintain, and expand several SaaS platforms (Zendesk, JIRA, etc.) allowing Technical Solutions to focus on delivering the best customer experience 
• Develop & maintain relationships with technology vendors and service providers.
• Work with stakeholders to identify technical needs and translate them into requirements, then evaluate and recommend technology solutions that best meet our business objectives.
• Design and oversee the implementation of technology tools & systems that enable TS teams to efficiently and effectively achieve their KPIs and strategic goals.
• Develop and maintain system architecture diagrams, data flow diagrams, process maps, and other documentation to ensure our technology systems are well-designed and efficient.
• Ensure that technology systems are scalable, reliable, and secure.
• Work a hybrid model of 3-5 days in office per week. 

Who You Are:

• 5+ years as an experienced Zendesk Support Administrator 
• Experienced in multi-channel technical support at a SaaS company 
• Proficient in at least one area of technology/computing (i.e. Python, Javascript, SQL), with previous programming experience
• Interested in problem solving and you enjoy automating processes
• Self-motivated, detail-oriented, and have a desire for continuous learning
• A critical thinker who defaults to a client-centric approach
• A thorough and effective communicator and you pride yourself on your meticulous documentation

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

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