Senior Director, Head of Rocket Now, Japan

Company Intro 

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar commerce industry from the ground up. We are one of the fastest-growing commerce companies that established an unparalleled reputation for being a leading and reliable force in South Korean commerce. 

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial, surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.  

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

What you will do

As the Head of Rocket Now, Japan (Coupang Eats Japan Business), you will be responsible for defining, implementing, and monitoring Eats business strategy, operation, and key metrics. You will be responsible for setting up the strategy for Eats business, continuously improving processes/metrics and brining innovations that can secure year over year growth and profitability. You will work closely with leadership team of Eats business while leading critical initiatives between product and business/operation teams to define and prioritize key objectives and business projects of Rocket Now.

Key Responsibilities: 

• Develop and implement business/operational strategies that support the company’ growth and long-term objectives.
• Provide a strategic vision for the business and build/develop strategic relationships with internal/external key stakeholders based on thorough understanding of business.
• Drive innovation and operational excellence through understanding customer need.
• Analyze data and conduct market research to identify trends and opportunities for improvement.
• Partner with other leaders across the company in developing strategies and processes, communicating and following-up on actionable findings and drive adoption through KPI management.
• Lead the development and execution of operational/strategic projects, including process improvement initiatives and new product launch etc.
• Lead and guide employees of Rocket Now in planning, designing, and executing end-to-end programs and processes across Rocket Now

Basic Qualifications

• Extensive experiences with demonstrated success in program & product management, business management and/or business operations.
• Strong problem-solving mindset and logical data-driven thinking
• Deep-dive and process-driven skillsets.
• Experience in working in start-up environment (multiple testing, quick decision making, fast scale up)
• Ability to collaborate and align strategy with leadership while driving execution efficiently.
• Experience working with large sets of structured and unstructured data and synthesizing into business insights.
• Ability to meet tight deadlines and achieve effective results in a fast-paced and dynamic environment; effective multi-tasking skills are vital.
• Ability to balance strategy with strong operational skills – able to understand, deconstruct, streamline and optimize complex, large-scale business processes.
• Excellence communication/interpersonal skills, with the ability to build strong relationships and collaborate across teams.
• Strong project management skills, with the ability to lead cross-functional teams and deliver a result on time.