Sr. Product Manager, Salesforce

Effectv helps businesses reach the right audience with the right message at the right time. We harness the scale and quality of Comcast data to target advertisers’ audiences across linear TV, streaming, and video on demand and enabling clients to evaluate performance. A division of Comcast, we have a presence in 60+ markets and an estimated reach of 96 million U.S. adults that include both Comcast and non-Comcast households.

Job Summary

We are looking for a Senior Manager of Product Management to join our team at Effectv. As part of the Customer Care product team and reporting to the Sr. Director of Product Management, you will be responsible for driving through a successful launch, adoption, and growth of our CRM system, while caring for our various internal & external tools & systems to ensure seamless business continuity is maintained. This is a transformational initiative for the organization and this role will be critical to drive a positive user experience by caring for many lines of business, who are all directly or indirectly impacted by this program.

We are looking for a passionate and driven individual with the experience, tact & skills to take on this dynamic and challenging role. Success in this position will require a system thinking mindset – with the ability to care for and consider nuances across the full large-scale program, develop processes to ensure our customer experience is integrated and aligned with our development, and have the unique ability to articulate those needs into requirements in a detailed & organized manner. Excellent communication and forward-thinking skills are a must. If you have a customer-centric approach to product management through strong organization, communication & innovation, we want to hear from you.

Job Description

Core Responsibilities

• Looks across the entire set of product capabilities needed, with a perspective grounded in Customer Experience, simplification of process execution, and aligns priority and sequence of capability implementation with specific product groups responsible for other components of our capability stack. 
• Coordinates & evangelizes across all functional areas to ensure buy-in to deliver on the defined end-to-end customer experience.
• Effectively navigates & partners with an expanded business stakeholder matrix spanning:  CX, Marketing, Planning, Yield, Sales (enterprise, market retail & inside sales), Sales Ops, Campaign Management, Customer Success & Bus Ops.  These partnerships will drive understanding of business strategies, business needs (and areas of friction) and the value unlocked if we deliver capabilities in support of those strategies and needs.
• Utilizes clear communication skills to distill the true nature of enhancement and feature requests by uncovering the underlying ask and doing the proper due diligence to ensure customer needs are met and aligned with the solution provided.
• Employs innovative & collaborative mindset to develop ideas, validate hypothesis, pinpoint underlying business problems, & execute on a plan that includes data analysis, business cases & supporting documentation.
• Responsible for managing both the lifecycle of enhancing & refining existing products & services, while keeping an innovative approach to creating net new solutions.
• Demonstrates a detailed, organized and process driven approach to product management, while simultaneously promoting and pursuing iterative improvements in business processes and tools, including defining, developing, and implementing operational frameworks.
• Accountable to author detailed requirements, processes and workflows that result in clear, concise, and unambiguous system requirements and enable strong partnership with product development, resulting in delivery of high-quality products on time.
• Manages outside vendors and industry partners.
• Works with scaled agile (SAFe) principles to bring product epics & features through the development lifecycle.
• Leverages existing experience with marketing automation & CRM systems bring forward best practices to streamline & enhance our pitch-to-pay lifecycle.
• Demonstrates excellent project management skills, inclusive of delivering projects on time, in line with budget expectations and to strategy.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.
• Selected candidate will be required to travel up to 25%.

Requirements:

• Product management: 5 years (Required)
• Proven experience as a Product Manager/Sr. Product Manager or similar role, preferably in Media or AdTech industry
• Scaled Agile (SAFe) certifications preferred.
• Deep understanding of Salesforce CRM system.  Preferred understanding of Dynamics 365, Hubspot, Monday & other industry leading CRM tools.
• Salesforce Associate, Administrator & Designer certifications preferred.
• Background in software development and program management is preferred.
• Significant experience in product lifecycle management and working in Agile environment.
• Excellent organizational٫ leadership and communication skills
• Strong problem-solving skills with creative approach
• BS/BA in Computer Science, Engineering, or related field
• Bachelor’s Degree – while possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Compensation

This job can be performed in Colorado with a Pay Range of $124,188.90 - $204,911.69

Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.    Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.  Additionally, Comcast provides best-in-class Benefits.  We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.  That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

10 Years +

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.