Site Reliability Engineer

Site Reliability Engineer (SRE) 

Location - Cork, Ireland (OR Remote Ireland)

Primary job responsibilities :

• Work with Cohesity customers to provide a timely resolution to technical issues
• Use available tools to investigate and troubleshoot technical issues in a logical manner
• Record customer interactions, including investigation, troubleshooting, and the resolution of issues
• Work closely with Cohesity engineering and account management teams
• Demonstrate considerable judgment in selecting methods and techniques for obtaining solutions
• Provide the best experience possible for Cohesity customers
• Assist in the development of comprehensive and reusable self-service solutions for future incidents
• Mentor other engineers as applicable.

Required Skills :

• Experience working in a storage, networking or virtualization environment
• Strong understanding of Linux and administration experience across all working components
• Ability to analyze system logs and diagnostics, and clearly articulate the issue for the customer
• Experience with file or object access protocols, such as NFS, SMB (CIFS) or S3
• Solid experience with storage-related concepts, including virtualization and data protection (e.g. VMware, CommVault, Symantec, EMC, NetApp)
• BS degree in Computer Science, Computer Networking or related with 2 years of experience OR MS degree in Computer Science, Computer Networking or related 

Highly Advantageous:

• Experience in a Database Administrative capacity with MongoDB, SQL Server or Oracle
• Experience working with SQL Server Backup, SQL VDI (Virtual Disk Interface) or Oracle RMAN (Recovery Manager)
• Experienced working in a virtualized environment (HyperV, VMware or other hypervisors) in a support or administration capacity
• Second Language preferred