Site Reliability Engineer (Data Protection & Storage Generalist)

Our Site Reliability Engineer (SRE) works within Cohesity's Customer Support organization and will focus on supporting and resolving data protection issues on traditional platforms and databases.

We are looking for passionate technical support engineers who possess deep technical expertise, excellent troubleshooting experience, outstanding customer service and communications skills. 

In this remote first opportunity you will work with other dedicated engineers on our San Jose, CA HQ support team to ensure our customers receive the highest level of support possible!

English Fluency Required: Effective spoken and written business communication skills needed for typical business communications such as support calls, technical customer conversations, technical documentation, correspondence, presentations, negotiations, socializing and meetings.

Our SRE opportunity requires 9 am to 6 pm local time (CST) and will require working staggered days covering the weekends (Tuesday to Saturday OR Sunday to Thursday).

Primary Job Responsibilities: 

• Responsible for deployment, maintenance and operations on Cohesity clusters deployed worldwide. 

• Develop scripts and framework for automating repetitive tasks. 

• Debug issues with backups on Microsoft Hyper-V, VMware vSphere and Linux KVM hypervisors. 

• Provide support on clusters deployed in cloud platforms like Amazon Web Services, Microsoft Azure and Google Cloud Platform. 

• Write scripts using bash or python for log capture and analysis on large clusters. 

• Proactively monitor and manage the availability of clusters and associated applications. 

• Perform performance analysis, tuning and provide recommendations on issues and suggest cluster expansion if required.  

• Define and lead changes to the Cohesity Data platform to product engineering teams based on feedback from deployments.

• Provide support for issues pertaining to Powershell cmdlets and RESTful APIs and provide scripts for automating tasks on Cohesity Data Platform. 

• Work on debugging and resolving technical issues with the CentOS Platform.

Required Skills:

• Bachelor's degree with 2+ years of experience or Master’s degree specializing in storage, networking or virtualization.

• Experience with Python, bash or Powershell. 

• Deep understanding of Linux platform and ability to identify and resolve issues with the Linux kernel associated with storage, networking, compute and memory. 

• Ability to analyze system diagnostics and clearly articulate issues. 

• Good understanding of Linux debugging utilities, with an emphasis on systemtap, tcpdump ftrace, strace, wireshark, gdb, and crash.

• Experience with remote file access protocols, including NFS, SMB (CIFS).

• Solid experience with storage-related concepts, including virtualization and data protection (e.g. VMware, CommVault, Symantec, EMC, NetApp).

Advantageous:

• Experience working with a distributed file system.

• Performance analysis experience.

• CentOS Linux Platform Architecture experience.

• Experience debugging complex, serialized, multi-threaded code.