Data Analyst

Some Areas that we are looking for a Data Analyst:

• Customer Support: Analyze data from interactions of humans with LLM-based bots, to assess quality and generate insights. Experience or interest with NLP related tasks and basic knowledge of Prompt Engineering and LLMs is a plus.

What You’ll Be Doing:

• Create and maintain data visualization and dashboard tools
• Gather data for evaluation of proposed methods by the team
• Interpret data, and analyze results using statistical techniques
• Filter and “clean” data from different sources
• Locate and define new process improvement opportunities
• Suggest and engage in team collaborations for novel projects.

What You Need To Succeed:

• Knowledge of programming languages, especially Python and SQL
• Solid Data Visualization skills to create charts and dashboards
• Strong analytical skills, ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Adept at queries, report writing and presenting findings
• Communication skills. You should be able to communicate effectively with multiple teams.
• Ability to communicate and debate in English and Portuguese.

Nice to have:

• Interest in reading and implementing scientific papers (and related content) concepts and models. We value people willing to experiment to bring improvements to our processes, that try to understand what is behind the novelty of new concepts and paradigms.
• Experience or interest in Machine Learning
• Web Scraping skills
• Ability to work with dirty data (unstructured or imperfect data)
• Knowledge of BI tools such as Metabase or Tableau
• Experience with Cloud platforms like GCP
• Knowledge of Prompt Engineering, and basic understanding on NLP techniques
• Understanding of test automation concepts and ability to collaborate on developing automated data quality tests.