Account Manager

Responsibilities:

• Identify and close expansion opportunities to maximize revenue from existing accounts.
• Monitor client usage and performance metrics to identify areas for improvement and optimization.
• Understand clients' business objectives and challenges to position Cloudinary's solutions effectively.
• Collaborate with cross-functional teams, including Sales, Customer Success, and Product, to deliver exceptional service and client support.
• Act as a trusted advisor to clients, providing guidance on best media management and optimization practices.
• Maintain accurate and current account and opportunity forecasting within internal sales tools.
• Stay updated on industry trends, competitive landscape, and emerging technologies to serve clients better.
• Ensure customer satisfaction and retention.

About You:

• 3+ years of experience in an account management role 
• Proven history of over-achievement and meeting targets in account management and/or sales roles within the SaaS industry
• Strong understanding of cloud-based technologies and services
• Excellent communication and interpersonal skills, with the ability to effectively present technical information to both technical and non-technical audiences
• Ability to work independently and as part of a team in a fast-paced environment.

Why Join Cloudinary:

• Opportunity to work with cutting-edge technology and industry-leading clients.
• A collaborative and inclusive work culture that values creativity, innovation, and diversity.
• Competitive compensation package with performance-based incentives.
• Flexible remote work options and opportunities for career advancement and professional development.
If you are passionate about helping clients succeed in the digital world and thrive in a fast-paced, innovative environment, we want to hear from you! Apply now to join our team as a Cloudinary Account Manager.