Senior Data Analyst, O&T Quality Assurance - Innovation and Analytics (AVP/C12)

The O&T Chief Operating Office (O&T COO) is a driving factor in delivering value to our organization, our businesses, regulators, and stakeholders.

The O&T Quality Assurance (QA) in O&T’s COO function and is responsible to provide strong oversight, facilitate reviews and support Citi’s effective management of operational and technology risks. This role is reporting to the O&T Quality Assurance Innovation and Analytics Lead based in Singapore, responsible for the production and delivery of O&T QA tooling & reporting requirements. The ideal candidate for this role is a highly motivated, individual contributor who also works well in a global team and a diverse environment.

Key Responsibilities:

• Source, check, produce and update Quality Assurance Book of Work from imperfect and disparate data sources on a recurring basis.
• Create various dashboards to provide management with a view on current Book of Work, quality review progress, resourcing availability, etc.
• Maintain in-house workflow management tool to ensure up-to-date data availability and suggest improvements to tooling.
• Provide analytical expertise to support the implementation of various O&T QA processes (e.g. thematic analysis, analytical testing).
• Support O&T QA Management Team to implement escalation criteria and practices to ensure issues and risks are escalated timely and reporting to senior management occurs appropriately, consistently and at the right levels.
• Establish strong working relationships with stakeholders and management to enable smooth coordination of reporting activities.
• Be proactive and self-motivated in driving quality and timely reporting end-to-end.
• Contribute to continued improvement in O&T QA procedures and coverage through the delivery of quality QA Book of Work and reporting products
• Assist O&T QA Innovation & Analytics Lead on day-to-day basis with ad-hoc requests/projects, review of O&T QA internal and external deliverables.
• This is a global role and involves interaction with stakeholders across APAC, EMEA and NAM. Work timings accordingly will remain flexible.
• This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Qualifications:

• 6-7 years of experience with hands-on responsibilities in reporting related processes. Financial services industry and/or risk and control experience is a plus, as is prior experience in quality assurance / control and monitoring processes.
• Demonstrated success in providing timely, high-quality and insightful data analytics and reporting under tight deadlines and among multiple competing deliverables, with flexibility to prioritize workload accordingly.
• Superior oral and written communication skills in English, and in particular ability to assess and contribute to the content of committee reporting and production of materials meant for ‘Board-level’ and senior management.
• Intellectually curious, consistently evaluating “what is the data telling me?” and “why does it matter?"
• Excellent data visualization skills to distill hard data points into easy to understand and insightful materials and communications for stakeholders to consume.
• Advanced level of proficiency with MS Office suite (especially Excel and PowerPoint) is necessary.
• Advanced level of proficiency with dashboard tools is necessary. Proven practical experience of implementations done in PowerBI and/or Tableau is advantageous.
• Exposure to data analytics toolkits in Python or R is advantageous.
• Knowledge and experience in front-end web development (Javascript libraries) is advantageous.
• Knowledge and experience in SharePoint development (e.g. create & maintain Lists, interact with the REST API) is highly advantageous.

Education:

• BS/BA degree or equivalent combination of education/experience (Computer Science, Information Systems, Data Analytics or Data Science preferred).

------------------------------------------------------

Job Family Group:

Risk Management

------------------------------------------------------

Job Family:

Business Risk & Control

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting