Infra Tech Lead Analyst - VP

The Technology Change Management Lead Analyst is responsible for applying Citi’s Change Management standards and procedures consistently across the enterprise - providing guidance, support and reporting to partners and clients.

Responsibilities:

• Providing leadership and direction on the Global Process and Standards
• Chairing Change Advisory Board meetings (CABs)
• Maintaining a Forward Schedule of Change for clients
• Managing and prioritizing change conflicts in terms of change scheduling
• Managing sensitive change freezes in-line with Citi business priorities
• Communicating process changes and updates to the businesses
• Carrying out Post Implementation Reviews (PIRs) of changes
• Identifying and defining standard changes
• On-going review of risk management strategies with respect to Change Management
• Demonstrable continual process and service improvement
• Acts as SME to Senior Stakeholders and /or other team members.

Qualifications:

• 2+ years of experience in roles centered around Change Mgmt and/or Service Management
• Ability to work with virtual / in-person teams, and work under pressure / to deadlines
• Experience in a Financial Services or large complex and/or global environment preferred
• Effective written and verbal communication skills
• Ability to communicate technical concepts to non-technical audience.

Education:

• Bachelor’s/University degree preferred.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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