DevOps Customer Engineer (West Coast)

As a DevOps Customer Engineer (DCE) at CircleCI, you will be responsible for providing elite post-sales, professional services to our customer base. The DCE will provide consulting services on the CircleCI platform as well as continuous integration and deployment as a general practice. The primary goal of the DCE team is to deliver value by providing CI/CD consulting in order to drive adoption of CircleCI across the client’s organization.

Building, maintaining, and growing deep, lasting relationships with customers is a critical part of this role. DCE’s are expected to provide proactive, clear, and concise recommendations while also creating excitement and loyalty in our customer base.

What you'll do:

• Deliver paid for consultations with the CCI customer base; both one time services as well as recurring engagements.
• Become an authority on the CircleCI solution
• Work alongside our Technical Success Managers to implement CircleCI for new customers, both on circleci.com and in their own private cloud, including any custom setup they may need
• Deliver and recommend in depth technical trainings for various topics to ensure customers succeed using CircleCI
• Assist customers in deploying CircleCI in private clouds to Kubernetes clusters
• Act as the voice of the customer and provide customer feedback to internal product teams to contribute to moving the product forward in a way that best suits our customers
• Work closely with the Product and Engineering teams to improve the customer experience across the whole platform

What we're looking for:

• 3+ years in roles related to experience deploying software in the enterprise
• Demonstrated capacity to clearly and concisely communicate about complex technical, architectural, and/or organizational problems and propose thorough iterative solutions
• Ability to tie business problems to technical solutions and understand technology value propositions
• Demonstrated and proven capacity to quickly absorb new concepts and technologies
• Must have spent at least one year using and scripting *nix
• Git and GitHub knowledge required
• Developed and maintained an app in a high-level programming language
• Strong ops/infrastructure knowledge, especially networking and security
• Strong relationship-building skills
• Outstanding written and oral communication skills
• A solid understanding of Docker or Linux containers and Kubernetes is REQUIRED
• Must be comfortable communicating with customers live (via Zoom)
• Must be able to adapt to unexpected problems on customer calls and handle them in a professional manner
• Comfort working in a fast-paced environment, working with multiple customer engagements at once

Bonus points!

• Experience with build, test, and deployment automation, either as a practitioner or in a customer-facing role
• Technical consulting experience
• Ability to understand and resolve networking issues that may prevent communication between different components
• Experience with popular web app frameworks (e.g. Rails, Django) and/or mobile app development (iOS, Android)
• Knowledge of Go and Clojure a plus!
• Experience using and automating a major IaaS like AWS, GCP, or Azure
• Management of autoscaling technologies (e.g. launch configurations in AWS)
• Familiarity deploying and debugging distributed systems, especially with Hashicorp Nomad, specifically, a plus!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

About CircleCI

CircleCI is the world’s largest shared continuous integration/continuous delivery (CI/CD) platform, and the hub where code moves from idea to delivery. As one of the most-used DevOps tools - processing more than 1 million builds a day - CircleCI has unique access to data on how engineering teams work, and how their code runs. Companies like Spotify, Coinbase, and BuzzFeed use us to improve engineering team productivity, release better products, and get to market faster.

Founded in 2011 and headquartered in downtown San Francisco with a global, remote workforce, CircleCI is venture-backed by Base10, Greenspring Associates, Eleven Prime, IVP, Sapphire Ventures, Top Tier Capital Partners, Baseline Ventures, Threshold Ventures, Scale Venture Partners, Owl Rock Capital, Next Equity Partners, Heavybit and Harrison Metal Capital.

CircleCI is an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

Salary Range: $101,000 - $120,000/year, plus applicable bonuses